Senior Lead, Software Engineering - Development

Job Summary

As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.

Responsibilities

• Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction.
• Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers.
• Supporting complex customer environments including lab, integration, platform, and certification-related contexts.
• Documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes.
• Escalating defects, product issues, security concerns, or certification/compliance questions through approved channels.
• Operating within defined role boundaries without making architectural, compliance, or security posture commitments.

Requirements

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.

Qualifications

• Cisco certified.
• Experience with network automation/scripting.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.