Senior Lead EUC System Engineer

Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide.

Senior Lead EUC Engineer (L3 / SME) – Virtual Desktop & Application Delivery

About the Role:

We are seeking a Senior End User Computing (EUC) Engineer (L3 / SME) to lead the engineering, and operational excellence of our cloud-based virtual desktop environment and application delivery platforms.

This role is a hands-on technical leadership position, responsible for delivering secure, scalable, and high-performing solutions across:

The ideal candidate will act as a Subject Matter Expert (SME) and escalation point, driving platform stability, performance, and modernization while collaborating across engineering, security, and operations teams.

Key Responsibilities:

Platform Engineering & Architecture:

• Azure Virtual Desktop (AVD)
• Azure Virtual Apps (AVA)
• AWS AppStream 2.0
• Design, implement, and optimize enterprise EUC platforms leveraging AWS/AppStream technologies, AVD, and Azure Virtual Apps

Define standards for:

L3 Support & Advanced Troubleshooting:

• Image lifecycle management (build, test, release)
• Host pool and session host configurations
• Application publishing and delivery strategies
• Evaluate new platform capabilities and recommend improvements aligned to business and technology roadmaps
• Drive scalability, resiliency, and cost optimization across environments
• Serve as the L3 escalation point for complex EUC and virtual desktop incidents
• Lead root cause analysis (RCA) for high-severity issues and drive long-term remediation

Troubleshoot complex issues involving:

Azure Virtual Desktop (AVD) / Azure Virtual Apps:

• Virtual desktop performance
• Application delivery failures
• User profile and login issues
• Engage with vendors (Microsoft, AWS, Dell) for advanced support when required

Manage and optimize:

AWS & Amazon AppStream 2.0:

• Host pools, session hosts, and application groups
• User profile solutions (e.g., FSLogix)
• Image lifecycle and multi-environment promotion
• Optimize login performance, session stability, and overall user experience
• Implement monitoring and diagnostics to proactively identify and resolve issues

Support and optimize AppStream 2.0 environments, including:

Automation & Process Optimization:

• Image builders, fleets, and stacks
• Identity and access controls (IAM)
• Networking (VPC, subnets, security groups)
• Lead application onboarding and optimize streaming performance
• Identify and resolve latency, connectivity, and backend integration challenges
• Utilize Terraform to implement configuration changes across the environment

Develop automation to:

Monitoring, Reliability & Performance:

• Reduce manual provisioning and operational tasks
• Improve consistency and speed of deployments
• Utilize scripting (e.g., PowerShell) and infrastructure-as-code practices where applicable
• Drive continuous improvement in platform performance and operational efficiency

Define and enhance monitoring strategies for:

Security, Governance & Compliance:

• Session performance and availability
• Login times and profile load performance
• Application responsiveness
• Implement proactive monitoring to detect and resolve issues before end-user impact
• Use operational insights to reduce incident volume and improve service delivery

Implement and maintain:

• Secure access controls (RBAC, least privilege)
• Image hardening and vulnerability remediation

Ensure adherence to enterprise standards for:

Collaboration & Technical Leadership:

• Change management
• Platform governance
• Security and compliance requirements
• Provide mentorship and guidance to Engineering team members and L2 engineers
• Partner with cross-functional teams (network, security, cloud, application teams)

Develop and maintain:

Required Qualifications:

• Technical runbooks
• Knowledge base articles
• Standard operating procedures (SOPs)
• Contribute to platform strategy and modernization initiatives
• 6+ years of experience in End User Computing (EUC), VDI, or virtual application delivery

Strong hands-on experience with:

Preferred Qualifications:

• Amazon AppStream 2.0 (or equivalent streaming platforms)
• Azure Virtual Desktop (AVD)
• Azure Virtual Apps / remote application delivery
• Proven experience providing L3 support and complex troubleshooting
• Experience with enterprise IT environments and ITIL-based processes
• Strong problem-solving, analytical, and troubleshooting skills

Experience with:

Core Technical Skills:

• FSLogix profile management and optimization
• Image lifecycle automation and governance
• Multi-region / large-scale EUC environments
• Proficiency in scripting (PowerShell preferred)
• Experience with proactive monitoring and performance optimization
• Familiarity with security frameworks and compliance requirements
• Virtual Desktop Platforms: AppStream 2.0, AVD, Azure Virtual Apps,
• Cloud Platforms: Azure, AWS
• User Profiles: FSLogix or equivalent
• Automation: Scripting and operational automation
• Monitoring & Troubleshooting: Performance tuning, RCA, diagnostics
• Security: Identity, RBAC, secure access models