BENGALURU · FULLTIME
Senior Lead - Client Operations & Services
Infosys BPM
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed15–20 yrsfulltimeBengaluru
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Section · 01
About this role
Roles ResponsibilitiesJD -This candidate will have 2 Primary Accountabilities
1. As a Discovery Lead
Leads stakeholder engagement CFO dialogue
Signs off on all assessments recommendations
Drives the commercial relationship scope
Accountable for outcomes and client satisfaction
2. As a Discovery Consultant
Conduct - Gap Analysis Benchmarking of a client's Finance function (focus on P2P, O2C business processes) to
help arrive at transformation opportunities. These Process Discovery programs are 4-6 weeks in duration leading upto
a high-quality end Report which the client can leverage to majorly uplift their Finance process to best-in-class
Create - Ability to create multiple artifacts such as Target Operating Models, As-Is and To-Be process flows, Process
Risk Controls Documents, Business Case Roadmaps. Should be capable of identifying process improvements
Present - Proven expertise in presenting winning solutions to senior leadership levels in client organizations
Manage - Timely and noiseless execution of FA Process Discovery programs by interacting with clients and Infosys
stakeholders
People Management
Manage consultants (JL5)...ability to manage 4-5 such JL5
Stakeholder Management
Building long-term relations with stakeholders and handling major escalations if any in the Process Discovery phase
Work closely with relevant stakeholders in Client organization to drive over all Process Discovery objectives and CSAT
Understand their pain areas and work proactively and build solutions around those areas
Manage governance independently
Education, Experience, Skills
Commerce Graduate / Postgraduate (B. Com, BBM, M. Com / MBA -Fin.)
Preferred background being Consulting, BPM
15+ years of experience in finance operations work with expertise in P2P / O2C related processes in a BPO/Shared
Services environment
Ability to design Best-in-Class Finance processes combining the best of AI, Digital and Domain
Open to travel
Domain expert in any 1 of these domains
P2P: Be well equipped with PTP process; Invoice Processing, Vendor Query Management, Intercompany, Employee
Travel Expense Reimbursement, Payroll accounting and Payments, Invoice QC, Month End Activities MIS
Reporting
Or
O2C: Be well equipped with O2C process; Credit, Billing, Cash application, Collection, AR Ageing, AR Reporting,
Month End Activities MIS Reporting
Or
R2R: Be well equipped with R2R process; Journal Entry, Reconciliation, Intercompany, Fixed Asset Accounting, Period
End Close, Consolidation, Management and Statutory Reporting
Exposure to leading ERPs like Oracle/SAP ERP / Concur
Required good knowledge on MS Excel. Knowledge of Power BI, Tableau, Macros will be an advantage
Good communication (Verbal Written) and Analytical skills
Interpersonal skills and Positive attitude
Commitment to quality work
Educational RequirementGraduate
Preferred SkillsBPM->Leadership - JL6A
Service LineBPO Service Line
1. As a Discovery Lead
2. As a Discovery Consultant
help arrive at transformation opportunities. These Process Discovery programs are 4-6 weeks in duration leading upto
a high-quality end Report which the client can leverage to majorly uplift their Finance process to best-in-class
Risk Controls Documents, Business Case Roadmaps. Should be capable of identifying process improvements
stakeholders
People Management
Stakeholder Management
Education, Experience, Skills
Services environment
Travel Expense Reimbursement, Payroll accounting and Payments, Invoice QC, Month End Activities MIS
Reporting
Or
Month End Activities MIS Reporting
Or
End Close, Consolidation, Management and Statutory Reporting
Educational RequirementGraduate
Preferred SkillsBPM->Leadership - JL6A
Service LineBPO Service Line
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Section · 02
Skills
CSATanalytical thinkingfinance functiongap analysiserpsFinance ProcessCash ApplicationCONCURBpmFixed Asset AccountingFinance OperationsBbmClient OperationsERPClient SatisfactionbpoAccountingfinanceArtificial Intelligence
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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