Senior Lead - Client Operations & Services
Infosys BPM · Bengaluru · onsite · Posted 47d ago
Undisclosed15–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
Provide strategic leadership for enterprise-scale Sales support Operations across
geographies and client portfolios
Own the overall operating model for Inside Sales, Sales Support, quote-to-cash support,
and related transformation programs
Lead large multi-layered organizations through senior managers and assistant managers
while ensuring service stability and business continuity
Define long-term growth, capability, automation, and transformation roadmaps aligned to
client and organizational objectives
Drive P&L thinking through productivity, margin improvement, cost optimization, and
value realization initiatives
Sponsor large-scale digital transformation, AI, analytics, and workflow modernization
programs across sales operations
Serve as executive escalation point for critical client, commercial, compliance, and
delivery issues
Lead executive governance with client leadership and present business outcomes, risks,
roadmap, and innovation opportunities
Drive workforce strategy including location strategy, pyramid optimization, succession
planning, and leadership development
Build domain-led differentiated solutions for renewals, expansions, due diligence, and
new deal pursuits
Govern enterprise KPI, SLA, CSAT, risk, audit, and compliance performance across the
portfolio
Establish strong operating mechanisms for forecasting, capacity planning, talent
planning, and performance management
Champion process excellence, standardization, knowledge management, and scalable
operating practices
Identify strategic revenue opportunities, cross-sell levers, and client value-creation
opportunities
Mentor senior leaders and create a high-performance culture focused on innovation,
governance, and client centricity
Technical Requirement
Worked in Hi-Tech component manufacturing/ distribution Industry or Telecom Industry
within BPM environment and possess deep understanding on QTC domain
Executive-level client engagement and stakeholder management skills
Strong commercial, financial, and operating model acumen
Proven track record in large-scale transformation, automation, and organization design
Expertise in governance, risk management, and business growth enablement
Educational Requirement
Graduate
Preferred Skills
BPM->Leadership - JL6A
Service Line
BPO Service Line
geographies and client portfolios
and related transformation programs
while ensuring service stability and business continuity
client and organizational objectives
value realization initiatives
programs across sales operations
delivery issues
roadmap, and innovation opportunities
planning, and leadership development
new deal pursuits
portfolio
planning, and performance management
operating practices
opportunities
governance, and client centricity
Technical Requirement
within BPM environment and possess deep understanding on QTC domain
Educational Requirement
Graduate
Preferred Skills
BPM->Leadership - JL6A
Service Line
BPO Service Line
Sourced from naukri
Skills
CSATDue DiligenceAutomationknowledge managementbusiness continuityleadership developmentBpmAnalyticsInside SalesClient OperationsDigital TransformationManufacturingoperationsbpocomplianceArtificial IntelligenceForecasting
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
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