Senior L3 support Engineer - .NET

Job Description:

The Software Engineer (Production Support) ensures the stability and performance of our world-class background check platform. This role is dedicated to real-time monitoring, troubleshooting, and code-level defect resolution during critical business hours. You will work cross-functionally with infrastructure and security teams to maintain high system availability. 

Shift Timings:
This role requires flexibility to work in a rotational shift environment to provide extended coverage: 

• Afternoon Shift: 2:00 PM 11:00 PM 
• Night Shift: 5:00 PM – 2:00 AM 
• Note: Candidates must be comfortable with these timings and potential weekend rotations as business needs dictate.

Responsibilities (Duties):

• Application Support: Provide high-priority troubleshooting and issue resolution across all environments. 
• Incident Management: Monitor system health and respond to application alerts during night-shift operations to ensure zero downtime. 
• Defect Resolution:  Debug, analyze, and implement code fixes for production issues using C#, .NET Core, and ASP.NET. . 
• Root Cause Analysis: Perform investigations into system failures and implement permanent fixes. 
• Deployment Support: Manage and support build and deployment processes (CI/CD) during off-peak hours. 
• Communication: Provide clear handovers between shifts and updates to stakeholders on critical production incidents. 

Qualifications:

• Qualifications
• Education: BE/BTech/MS in Computer Science or equivalent.
• Experience: 4+ years of experience in .NET development or production support.
• Backend Tech: C#, .NET Core, ASP.NET, ADO.NET, Entity Framework, LINQ, Web API, Microservices Architecture.
• Web Services: RESTful APIs, JSON, XML, SOAP, API integrations.
• Database/Servers: SQL Server, MongoDB, MySQL, IIS, Windows Server.
• Messaging & Caching: RabbitMQ, SQS, Redis, Memcached.
• Frontend: Ability to debug UI issues in Angular, JavaScript, or TypeScript.
• DevOps & Tools: Experience with Azure DevOps, Jenkins, AWS Code Build, Git, and CI/CD pipelines.
• Cloud Exposure: Working knowledge of AWS and/or Azure environments.
• Mindset: Self-starter who can work independently during extended support hours with minimal supervision and strong ownership of production incidents.
• Key Skills
  C#, .NET Core, ASP.NET, Web API, SQL Server, IIS, Azure DevOps, Jenkins, Redis, RabbitMQ, MongoDB, Microservices, Production Support, Incident Management, RCA, CI/CD, Troubleshooting.