Senior Key Account Manager

Job Description

Senior Manager – Institutional Business | Forest Essentials

Location: Noida
Reporting to: Director – Institutional Business
Experience: 9–11 years
Budget:

Role Purpose

To drive the growth and effective management of Forest Essentials’ Institutional Business across Hotels, Airlines, Spa & Salon, Gifting and other B2B channels.

The role will work closely with the Director – Institutional Business and take ownership of key accounts, business development, sales planning, commercial management and day-to-day execution.

Key Responsibilities

1. Manage and grow key strategic accounts and client relationships.
2. Develop new business opportunities and build a strong sales pipeline.
3. Own sales planning, forecasting, MIS and regular business reviews.
4. Manage commercial discussions, proposals and negotiations with clients.
5. Ensure seamless execution by coordinating with Supply Chain, Finance, Marketing, Design and other internal teams.
6. Identify and resolve customer and operational issues proactively.
7. Support and guide the Institutional Sales team to improve ownership and performance.
8. Identify opportunities for account expansion, cross-selling and long-term partnerships.
9. Support the Director – Institutional Business on strategic initiatives, new channels, partnerships and business expansion.

Candidate Profile

• 9–11 years of experience in B2B / Institutional Sales / Key Account Management / Business Development.
• Experience with Luxury, Hospitality, Beauty, Wellness, Lifestyle, FMCG or HORECA preferred.
• Strong commercial acumen, negotiation and relationship management skills.
• Excellent planning, analytical and communication skills.
• Highly organised, proactive and execution-oriented.
• Ability to independently manage multiple stakeholders and take ownership of business outcomes.

Ideal Candidate

A commercially strong and high-ownership professional from a leading brand servicing the luxury hospitality industry, with a minimum of 3 years in a relevant decision-making / key account role. Strong hospitality relationships, strategic account management experience and the ability to independently drive business growth and execution are essential.