Senior Key Account Manager

Senior Key Account Manager

Location: Mumbai

Job Type: Full Time

Role Overview

MitKat is seeking a Senior Key Account Manager to strengthen relationships with strategic global clients and drive business growth across MitKat s service lines Risk Intelligence, Consulting, and Resourcing. The ideal candidate will be an ex-military professional with a deep understanding of security risk management, resilience, and stakeholder engagement. This individual will act as a trusted advisor to CXOs, Security Directors, and Risk Leaders, ensuring MitKat remains their preferred partner for end-to-end risk and resilience solutions.

Key Responsibilities

• Serve as the primary point of contact for key global and regional accounts.
• Develop and maintain strong, long-term relationships with senior decision-makers and influencers within client organizations.
• Understand client needs, anticipate risks, and recommend appropriate MitKat solutions.
• Identify and pursue opportunities for cross-selling and up-selling MitKat s offerings.
• Achieve sales and revenue targets by driving account expansion and renewals.
• Collaborate with internal teams to deliver customized proposals and strategic account plans.
• Leverage alliances to generate new business opportunities, leads, and strategic accounts.
• Collaborate with internal teams to integrate partner capabilities into MitKat s offerings.
• Leverage operational and military experience to provide practical insights on crisis management, security strategy, and resilience planning.
• Advise clients on emerging risk trends, threat landscapes, and best practices.
• Represent MitKat at high-level forums, client reviews, and industry conferences.
• Provide client feedback to guide product innovation and solution enhancement.
• Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.
• Maintain CRM discipline with timely and accurate account reporting.
• Track client satisfaction metrics and proactively address issues or risks.

Desired Skills & Experience

• Commissioned officer from the Armed Forces (Army/Navy/Air Force) with 10 15 years of total experience, including 5+ years in corporate client management or business development roles.
• Strong understanding of Corporate Security, Risk Management, Business Continuity, and Crisis Response.
• Awareness of global security, ESG, and resilience trends will be an advantage.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to manage and grow large strategic accounts.
• High degree of professionalism, integrity, and client orientation.
• Graduate / Postgraduate degree preferred.
• MBA or equivalent qualification desirable.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.