Senior Key Account Manager

Role & responsibilities

1. Key Account Management

• Develop and implement strategic plans for assigned key accounts.
• Build and maintain strong, long-term relationships with key customers and decision-makers.
• Drive volume, revenue, profitability and market-share growth across key accounts.
• Understand customer requirements and develop customized business solutions.

2. Business Development & Growth

• Identify new business opportunities within existing and potential key accounts.
• Develop annual account plans, sales strategies and business proposals.
• Drive customer expansion, new product opportunities and incremental business.
• Monitor market trends, competitor activities and changing customer requirements.

3. Commercial & Negotiation

• Lead negotiations related to pricing, promotions, margins, contracts and commercial terms.
• Ensure agreements are aligned with company policies and profitability objectives.
• Monitor account-wise profitability, targets and budgets.
• Identify opportunities for cost optimization and revenue enhancement.

4. Customer Relationship Management

• Establish strong relationships with senior-level stakeholders.
• Act as the primary escalation point for key customer issues.
• Ensure high levels of customer satisfaction and timely resolution of concerns.
• Conduct regular business reviews with key customers.

Preferred candidate profile

• 10-11yrs of experience
• Key account revenue and volume growth
• Account profitability and margin improvement
• Customer retention and satisfaction
• New business development
• Achievement of sales targets
• Forecast accuracy
• Collection/credit performance
• Successful execution of customer agreements and commitments
• Growth in strategic/key accounts