Senior JIRA Cloud Engineer - (NPW)

JIRA Cloud Engineer

Overview

The JIRA Cloud Engineer is responsible for administering, configuring, supporting, and optimizing Atlassian Jira Cloud environments to enable effective collaboration, project tracking, workflow automation, and service management across the enterprise. This role partners closely with business stakeholders, technical teams, and support functions to ensure the Jira platform is secure, scalable, well-governed, and aligned to organizational needs.

This role requires enterprise-level experience supporting complex, global environments, with a strong preference for candidates who have experience in the pharmaceutical or life sciences industry.

Key Responsibilities

• Administer and support Jira Cloud, including configuration of projects, workflows, issue types, screens, fields, permissions, schemes, and dashboards.
• Design, implement, and maintain Jira Cloud workflows, automations, and integrations to improve team productivity and process efficiency.
• Support user and group management, access controls, roles, permissions, and platform governance.
• Troubleshoot platform issues, performance concerns, and integration failures; coordinate resolution with internal teams and vendors as needed.
• Partner with business and technical stakeholders to gather requirements and translate them into scalable Jira Cloud solutions.
• Maintain platform standards, documentation, release notes, and configuration inventories.
• Support Atlassian app/add-on evaluation, implementation, and lifecycle management.
• Manage integration with other systems such as Confluence, Slack, MS Teams, CI/CD tools, ITSM platforms, and identity/access management solutions.
• Assist with change management, testing, and deployment of Jira Cloud enhancements.
• Monitor platform usage, data quality, and adoption; recommend improvements to maximize value.
• Ensure compliance with security, audit, and governance requirements.
• Provide end-user support, training, and knowledge transfer as needed.
• Strong experience on AWS or other enterprise cloud environments for platform integrations.
• Collaborate with engineering and operations teams to support reporting, metrics, and operational dashboards.
• Support enterprise-scale platform operations across geographically distributed teams and multiple time zones.

Required Qualifications

• 3+ years of experience administering or engineering Atlassian Jira, with at least some experience in Jira Cloud and Toal experience of 5 -7 years
• Demonstrated enterprise-level experience supporting large, complex, multi-team environments.
• Strong understanding of Jira Cloud configuration, workflows, permissions, schemes, and automation.
• Experience with Jira integrations, APIs, and third-party marketplace apps.
• Familiarity with Agile, Scrum, Kanban, or hybrid delivery methodologies.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience documenting system changes, processes, and support procedures.
• Experience supporting governance, compliance, and security requirements in an enterprise environment.

Preferred Qualifications

• Experience with Confluence Cloud administration.
• Experience with Jira Service Management Cloud.
• Familiarity with scripting, REST APIs, or automation tools.
• Experience with identity providers such as Okta, Azure AD, or SSO solutions.
• Atlassian certifications.
• Experience supporting regulated environments, including pharmaceutical or life sciences organizations.
• Prior experience in pharma, biotech, or other highly regulated industries.

Skills and Competencies

• Jira Cloud administration
• Workflow design and automation
• Platform governance
• Integration support
• Access and permissions management
• Analytical thinking
• Collaboration and stakeholder management
• Documentation and process improvement
• Enterprise support mindset
• Compliance-aware delivery

Education

• Bachelor s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.