Senior Itsm Consultant

Job Description - IT Event Manager

Pan India

Imm/15 Days

10+ Yrs

Position Summary

The Event Manager is responsible for managing the end-to-end IT Event Management process to ensure timely detection, monitoring, correlation, and response to infrastructure and application events, helping prevent service disruption and reduce operational impact.

Key Responsibilities

• Own and govern the end-to-end Event Management process.
• Monitor and manage events generated from infrastructure, applications, network, cloud, and monitoring tools.
• Define event classification, prioritization, correlation, filtering, and escalation rules.
• Ensure actionable events are identified and routed to the appropriate support teams.
• Coordinate with Incident, Problem, Change, and Monitoring teams for event resolution.
• Monitor event noise, false positives, duplicate alerts, and recurring events and drive optimization.
• Ensure effective event-to-incident automation and integration with the ITSM platform.
• Review event patterns and trends to identify potential service-impacting issues.
• Support automation, alert tuning, and monitoring improvements to improve operational efficiency.
• Maintain event management procedures, documentation, and operational runbooks.
• Prepare governance reports and provide insights on event volumes, trends, automation, and operational improvements.
• Drive continual improvement and maturity of the Event Management process.
  

Required Skills & Experience

• 10+ years of overall IT Operations or ITSM experience.
  7+ years of experience in Event/Monitoring Management
• Good understanding of ITIL Event Management practices.
• Experience working with monitoring and event management tools like Splunk, Solarwinds, Dynatrace etc.
• Knowledge of event correlation, alert suppression, threshold management, and automation.
• Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
• Strong analytical, troubleshooting, coordination, and stakeholder management skills.
• Experience working across multiple technology towers and support teams.