BENGALURU · FULLTIME
Senior ITIL / Service Management Consultant - Contract
Emonkglobal
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed10–15 yrsfulltimeBengaluru
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Section · 01
About this role
Position: Senior ITIL / Service Management Consultant
Location: Bengaluru
Engagement Type: CONTRACT / CONSULTING
Experience Required: 10+ Years
We are seeking an experienced Senior ITIL / Service Management Consultant to lead ITSM process transformation for an enterprise-wide ServiceNow implementation covering ITSM, ITAM, ITOM, and App Engine.
The ideal candidate will drive ITIL 4 best practices, process standardization, automation, AI-enabled operations, and governance aligned with pharmaceutical regulatory requirements.
Key Responsibilities - Define ITSM operating models, governance frameworks, and ITIL 4 process standards.
- Lead process design for Incident, Major Incident, Problem, Change, Service Request, Service Catalog, Knowledge, SLA, CMDB, and Release Management.
- Drive ServiceNow implementation, process transformation, and legacy platform migration.
- Integrate ITSM, ITAM, CMDB, and ITOM, including Discovery, Service Mapping, and Event Management.
- Promote out-of-the-box ServiceNow capabilities while minimizing unnecessary customization.
- Identify opportunities for automation, self-service, AI/GenAI, and agentic capabilities.
- Establish IT asset lifecycle management, CMDB governance, SOPs, audit readiness, and continuous improvement.
10+ years of ITSM / Service Management transformation experience.
5+ years of ITSM platform implementation or transformation experience.
Strong practical knowledge of ITIL 4 and ServiceNow ITSM capabilities.
Proven experience in ITSM platform migration.
Strong stakeholder, vendor, and implementation-partner management skills.
ITIL 4 Foundation certification - Mandatory.
Preferred: ServiceNow CSA, ITSM Implementation Specialist, ITIL 4 Managing Professional, and experience in ITAM, CMDB, ITOM, pharma, life sciences, healthcare, or regulated environments.
Ideal Candidate We are looking for a Service Management transformation expert-not just a ServiceNow configurator-who can challenge existing processes, establish ITIL best practices, and deliver a scalable, automated, and AI-enabled operating model.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
AutomationService ManagementAuditingRelease ManagementConsultingProcess DesignHealthcarePharmaEvent ManagementLife Sciences