Senior IT Team Manager

Position

In a challenging and multicultural environment, we are looking for a senior Team Manager to join Referential IT Section in charge of the KYC & Counterparties Referential applications of Crédit Agricole CIB.

The team handles the development of transversal and international projects.

AT CA-CIB we have a robust system to ensure compliance with the regulations and requirements including Know Your Customer (KYC) and Customer Due Diligence (CDD).

Main responsibilities

Provide Team Leadership

• Manage the team's recruitments, objectives setting, appraisal and performance review.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Motivate and inspire team members by setting a good example (role model).
• Help develop team members; help resolve dysfunctional behavior.
• Strive for team consensus and win-win situation.
• Ensure discussions and decisions lead toward conclusion.
• Maintain healthy group dynamics.
• Ensure that the team members are equipped and trained effectively to participate in the team.
• Encourage creativity, risk-taking, and constant improvement.
• Coach the team towards increased quality, performance, and innovation.
• Recognize team member accomplishments and outstanding performance.
• Manage the team's recruitments, objectives setting, appraisal and performance review.

Focus the Team on Customer Requirements

• Build Roadmap for Short-term to Long-term.
• Coordinate with internal and external stakeholder as necessary.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.

Coordinate Team Logistics

• Ensure deliverables are prepared in line with the requirements.
• Help keep the team focused and on track.
• Work with other IT Managers and Head of Sections and Departments to obtain necessary resources to support the team's requirements.
• Establish meeting times, places, and agendas.

Communicate team status, task accomplishment, and direction

• Analyze status reporting of team activities against the program plan or schedule.
• Keep the Head of department and section informed of task accomplishment, issues, and status.
• Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners.
• Escalate issues which cannot be resolved within the team.
• Provide guidance to the team based on management direction.

Business - Delivery management

• Reach agreement on plans for projects and services provided by the team.
• Lead design, implementation, and integration in the solutions.
• Ensure the projects, activities and tasks under the team's responsibility are performed within quality standards, on schedule and cost-effectively.
• Manage budget and capacity allocation according to priorities.
• Ensure each solution developed by the team fulfills the client needs.

Lean Management – Practices

• Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems.
• Ensure the capacity of the team is actively managed in order to meet defined priorities and sustain Continuous Improvement.
• Ensure problems affecting the team's effectiveness are proactively addressed and their resolution followed-up.
• Ensure the team's identified improvement actions are regularly implemented and followed according to the defined governance.
• Ensure the formalization and correct application of standard processes and best practices known to the team, aiming at operational efficiency and cover of operational risks.
• Ensure personal development objectives are defined in alignment with resource development needs and followed using a matrix mapping each individual's skills to the main activities and processes of the team.

Qualifications and Profile

• This position requires a minimum of 10 years exposure in Software Engineer field (as a developer, tech lead, business analyst or project manager)
• Mandatory 3+ years of experience in IT Project Management.
• Mandatory 3+ years of experience as an IT Team head in charge of in-house application development

Professional Skills and Mind-set

• Comfortable participating in technical discussions
• Proficient in Microsoft Office
• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Awareness of various software development procedures
• Ability to follow defined procedures
• Capable to effectively interact with technical team
• Understanding and respect of cultural diversity