Senior IT Pillar Specialist

Job Overview:

The ServiceNow ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Essential Qualifications and Education:

• 8+ years of IT experience with minimum 5+ years in ServiceNow ITOM / CMDB roles
• Proven experience with:
  • Enterprise-scale CMDB implementations
  • ITOM transformation (Discovery, Service Mapping)
• Strong expertise in:
  • ServiceNow ITOM (Discovery, Service Mapping, Event Management)
  • CMDB, CSDM, CI lifecycle & relationships
  • ITSM modules (Incident, Change, Problem)
• Hands-on experience with:
  • APIs, Integration Hub, MID Server
  • Cloud platforms (Azure / AWS preferred)
  • Monitoring and infrastructure tools

Certifications (Preferred)

• ServiceNow CSA (Certified System Administrator)
• CIS-ITOM / CIS-CMDB
• ITIL Foundation

#LI-NS1

#DICE

Key Tasks and Responsibilities:

• Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
• Design scalable solutions across:
  • Discovery, Service Mapping, Event Management
  • Hybrid/cloud infrastructure environments
• Lead the design and evolution of CMDB data models and CI relationships
• Drive adoption of the Common Service Data Model (CSDM)
• Establish and enforce:
  • Data governance policies
  • CI lifecycle management (onboarding, updates, retirement)
  • Data quality and reconciliation standards
• Define CMDB ownership model and audit controls
• Ensure CMDB acts as a single source of truth for enterprise IT assets and services
• Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
• Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
• Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
• Act as a trusted advisor and SME for ServiceNow /ITOM architecture

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.