Senior Invoicing Agent

What You'll Do

• BackOffice activity to cover invoicing and billing queries. Ensure that invoicing is processed accurately and to expected timelines.
• Ensure that the SLA on billing query resolution is achieved and maintained.
• Liaise with tech support for error resolution system improvement.
• Handle customer queries through emails.
• Ensure all travel tickets are invoiced daily/weekly/monthly.
• Undertake manual invoicing credit notes where required.
• Perform billing administration tasks where required.
• Maintain and ensure the accuracy of customer invoicing.
• With assistance from the setup team identify, investigate, and resolve any issues around customer parameters preventing invoicing.
• Decrease the turn-around-time taken to render invoices to customers through process improvements.
• Raise, highlight invoicing bugs, issues with tech support for error resolution system improvement.

What We're Looking For

• Ability and diligence to follow processes through to conclusion.
• Strong time management skills.
• Ability to organize and prioritize effectively.
• Strong integrity in terms of Amex GBT/Egencia policies, Mandatory compliance trainings, Data/login credentials sharing, Tale gating etc.
• MS Office proficiency, particularly MS Excel.
• Travel industry experience preferable.

Location

Gurgaon, India

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box; please apply anyway. You may be exactly the person we're looking for!

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.