Senior Internal Investigator

Operational Risk Identification & Assessment

• Conduct detailed investigations into complaints received from internal and external stakeholders.
• Execute branch, field, and special investigations as per approved schedules and management of directives.
• Gather evidence, validate facts, conduct interviews, and analyze records to establish findings.
• Ensure that all investigations are conducted objectively, confidentially, and in accordance with organizational guidelines.

Fraud Risk Assessment & Prevention

• Investigate suspected frauds, process deviations, misconduct, and policy violations.
• Identify the root causes of fraud incidents and operational lapses.
• Recommend preventive, corrective, and control enhancement measures to minimize recurrence.
• Assist business and support functions in strengthening fraud prevention mechanisms.

Reporting & Documentation

• Prepare clear, accurate, and comprehensive investigation reports with supporting evidence.
• Maintain investigation trackers, complaint trackers, and case management records as per prescribed formats.
• Ensure investigation observations, documents, photographs, statements, and supporting evidence are properly archived for future reference.
• Submit investigation findings within approved turnaround timelines.

Compliance & Governance

• Stay updated on company policies, procedures, regulatory requirements, and statutory compliance applicable to the financial services industry.
• Ensure investigations are conducted in line with approved Risk Management and Fraud Risk Management (FRM) policies.
• Monitor adherence to investigation protocols and escalation frameworks.
• Highlight serious control gaps, process breaches, and policy violations to management.

Preferred Background

• Candidates from Banking, NBFCs, Housing Finance Companies, Audit Firms, Investigation Agencies, Risk Control Units (RCU), or Fraud Risk Management functions.
• Prior experience in complaint investigations, fraud investigations, vigilance, or forensic reviews will be preferred.
• Familiarity with rural, semi-urban, and branch-based lending operations will be an added advantage.