Senior Insurance Specialist

Reporting to Cluster Head, the position is responsible for managing the sale of life insurance products to the clientele of the bank across channels and all cities in that region, with special focus on the analysis and satisfaction of these customers' financial as well as insurance needs and objectives.

Key Responsibilities:

• Generate new business to achieve defined sales and revenue targets.
• Keep in-depth knowledge of the products being sold.
• Create proper comparison of similar products in other companies.
• Create and manage an effective sales tracker to measure and manage activity levels.
• Continuously improve the quality of sale and key sales ratios by attending trainings arranged, if required.
• Provide timely MIS as required relating to various aspects of the business - applied business, lead generation, issued business, product mix, lapsation, etc.
• Conduct a credit report on customers to find out what sort of insurance rates they can be given, explain to customers what sort of coverage they are getting, and what kind of monetary values the insurance company will pay out in the event of damage to the insured.
• Ensure complete customer satisfaction starting from the first payment of premium till claim management.
• Liaise with insurance company representatives on a regular basis.
• Ensure timely and accurate compliance with all statutory requirements.
• Check if all the required documents and forms are in place, wherever applicable.

Requirements:

• Minimum qualification should be graduation.
• Experience in sales and relationship management.
• Experience in handling a similar role in the financial industry would be an advantage but not a pre-requisite.
• Strong communication and negotiation skills with the ability to influence customers.
• Strong orientation towards internal customer satisfaction and servicing.
• Level of the individual has high dependency on technical ability and personal effectiveness.
• Candidate should be IRDA certified before commencing servicing / closure of leads.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.