Senior Information Technology Infrastructure Manager

Role & responsibilities

1. IT Infrastructure & 24x7 Operations

• Manage and maintain hospital IT infrastructure to ensure 24x7 availability.
• Oversee servers, data centers, UPS, power backup, and server room operations.
• Set and monitor IT service standards, SLAs, KPIs, and operational procedures.
• Handle IT incidents, problems, and changes as per ITIL practices.

2. Network & Connectivity

• Manage hospital network infrastructure including routers, switches, SD-WAN, Wi-Fi, and internet connectivity.
• Ensure reliable and secure connectivity across all hospital departments.
• Implement network segmentation to protect clinical systems, workstations, guest networks, and medical devices.
• Monitor network performance and resolve connectivity issues.

3. Servers, Virtualization & Cloud

• Manage physical and virtual servers and hyperconverged infrastructure.
• Administer Windows Server and Linux environments.
• Manage virtualization platforms such as VMware, Hyper-V, or Nutanix AHV.
• Manage and optimize cloud infrastructure on AWS/Azure.
• Ensure proper system performance, availability, and resource utilization.

4. Cybersecurity & Disaster Recovery

• Work with the IT leadership team to implement cybersecurity measures.
• Manage firewalls, endpoint security, and other infrastructure security controls.
• Plan and maintain regular data backups and Disaster Recovery (DR) systems.
• Conduct DR drills and ensure systems can be restored within defined RPO/RTO.
• Ensure IT infrastructure complies with healthcare and information security standards such as NABH, JCI, ISO 27001, HIPAA/DISHA.

5. Vendor & Project Management

• Manage IT vendors, AMC contracts, hardware purchases, software licenses, and renewals.
• Coordinate infrastructure upgrade and modernization projects.
• Ensure projects are completed on time with minimal disruption to hospital operations.

6. Team Management

• Lead and mentor the IT infrastructure and network team.
• Manage 24x7 support, shift schedules, and on-call responsibilities.
• Train team members and improve their technical skills.
• Monitor team performance and ensure timely resolution of IT issues.

Preferred candidate profile

• Strong knowledge of Networking, Servers, Virtualization, Cloud and Cybersecurity.
• Experience with VMware / Hyper-V / Nutanix AHV.
• Good knowledge of Windows Server and Linux.
• Experience with AWS / Azure.
• Knowledge of Palo Alto / Fortinet / Sophos / Cisco firewalls.
• Experience in Backup, Disaster Recovery and ITIL processes.
• Healthcare IT experience will be an added advantage.