Senior Implementation Specialist (Fixed - Term)

What youll do:

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Maintain individual Key Performance targets
• Work on other exciting internal initiatives, as specified by your team manager
• Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools
• Be present in the NAVEX office at least 2 days per week
• Be available to NAVEX customers during assigned shift (day, swing, or overnight)

What you’ll need:

• 3+ years of experience in a customer service, project management, and/or implementation role
• A high level of attention to detail, excellent follow through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• The desire to learn, explore and experiment with AI tools
• A commitment to ethical and inclusive use of AI in our hiring and workplace practices
• Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service) while leveraging NAVEX's core values