Senior Implementation Manager

Role Overview

We're hiring a Senior Implementation Manager (AI Delivery) to lead enterprise client engagements and drive delivery of Data Sutram's AI-powered fraud and risk solutions. You'll be the primary technical point of contact for enterprise clients including banks and financial institutions — owning solution discovery, POCs, and implementation through to go-live, while bridging client requirements with our engineering and data science teams.

Key Responsibilities

• Own client relationships end-to-end, from first technical conversation through go-live and beyond
• Lead technical implementation discussions — architecture, integrations, data flows, and rollout planning
• Scope and run POCs, driving conversion to full-scale deployment
• Manage delivery like a program — timelines, milestones, risk flags, stakeholder alignment
• Oversee AI/ML model rollout into client environments, including validation and performance tracking
• Coordinate across engineering, data science, and product teams; handle client escalations

Qualifications

• 8–14 years in external, client-facing roles — mandatory
• Strong technical grounding in architecture, APIs, data pipelines, and AI/ML platforms (coding not required)
• Experience managing enterprise/BFSI client relationships
• Background as a Field CTO, Solutions Architect, Solutions Consultant, or Technical Customer Solutions Manager
• Education: B.E./B.Tech or equivalent; MBA preferred, not mandatory
• Based in or willing to relocate to Mumbai