2e:T455,

Job description :

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Python And Powershell Scripts To Automate Compliance Checks And Reporting Processes.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts By Utilizing Python And Powershell To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.
3. Conduct Value-Adding Activities Such As Managing And Updating The Knowledge Base Using Python Scripts, And Provide Training And Coaching To New Analysts To Improve Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Leveraging Powershell For System Diagnostics And Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Csat By Employing Effective Problem-Solving Techniques In Python And Powershell, Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases While Addressing Security Threats Proactively.

2f:T4f0,

About Tecnoprism : https://tecnoprism.com

Tecnoprism as a Software Solution partner and a Product Organization:

Tecnoprism is a digital workplace, where we embrace ideas and curate them into cutting edge products. We believe in customer centric results that facilitate businesses to stay ahead of the curve. With knowledge, experience, and technology at our core, we thrive to deliver seamless services for desired project outcomes. We enable increased productivity via holistic automation and AI solutions, and unlock business values using data driven insights. At Tecnoprism, we help realize your vision.

Domain Solution: Our Services :

Robotic Process Automation. Digital Transformation

Cloud Services. Artificial Intelligence

Ai/ML Solutions. Productization

Salesforce Services. Low Code/No Code

Data Science Business Intelligence and Analytics. Cloud Services

Product Engineering.

Mobile Application Development.