Senior IAM Consultant - OneIM Operations

The Senior Consultant Operations (One Identity Manager) is responsible for the stable and efficient day-to-day operation of the One Identity Manager (OneIM) platform in a production enterprise environment. The role focuses on operational support, troubleshooting, access lifecycle management, and collaboration with IAM engineering and business stakeholders to ensure reliable identity governance services.

Responsibilities

• Provide L2/L3 operational support for One Identity Manager across production and non-production environments.
• Monitor and maintain OneIM job queues, provisioning processes, workflows, and synchronization jobs.
• Ensure smooth execution of JoinerMover–Leaver (JML) processes driven by HR data.
• Perform proactive system checks to ensure platform availability and performance.
• Resolve IAM-related incidents and service requests within defined SLAs.
• Troubleshoot issues related to:
• User provisioning and de-provisioning
• Access requests, approvals, and role assignments
• Synchronization and connector failures
• Perform root cause analysis (RCA) and support permanent remediation.
• Support role-based access control (RBAC) models including business roles and IT roles.
• Perform entitlement mapping, role corrections, and access remediation activities.
• Support access certification / recertification (attestation) campaigns and validations.
• Support OneIM integrations with:
• Active Directory / Azure AD
• LDAP directories
• HR systems and target applications
• Assist in operational onboarding of new applications and validation of provisioning flows.
• Perform routine housekeeping tasks such as:
• Job queue cleanup
• Log review
• System health checks
• Support OneIM patches, fixes, and minor upgrades in coordination with engineering teams.
• Strong understanding of IAM / IGA concepts and identity lifecycle management.
• Ensure adherence to the defined release process while maintaining appropriate Segregation of Duties in line with internal control and compliance requirements.
• Good working knowledge of:
• SQL (basic queries, data validation, troubleshooting)
• Active Directory and Azure AD
• LDAP and directory services
• Familiarity with OneIM workflows, provisioning, roles, and synchronization concepts.
• Experience working in ITIL-based support environments.
• Exposure to incident, problem, and change management processes.