Senior Human Resources Generalist

Job Profile Title: Senior HR Generalist

Reports To: HR Manager, Employee Relations & HR Operations

Location: Navi Mumbai, India

Key Deliverables / Responsibility Area

Routine HR requests and questions from employees and managers received through the HR helpline mailbox, triaged and logged in Jira, assigned appropriately, and resolved within defined SLAs, with recurring issues identified and addressed at the source

Effective end-to-end management of US leaves of absence: proactive coordination with the employee, the employee's manager, and the leave administration company, with every case acknowledged within 1 business day, accurately tracked in Workday, and kept updated through return to work

Smooth, well-coordinated new hire onboarding: start dates confirmed with managers, pre-employment screenings coordinated, Workday tasks and payroll setup completed accurately, and 90% new-hire satisfaction with orientation (post-orientation survey)

Ownership of SOPs and process documentation for core HR operations, keeping them current, and identifying and implementing process improvements that reduce errors and turnaround time 10%

Timely and error-free processing of employee lifecycle transactions in Workday, including transfers and job, department, position, and status changes, along with support to managers on compensation review forms and job descriptions

Workplace concerns and grievances raised by employees handled with discretion and sound judgment, including gathering facts, documenting cases, and resolving matters directly where appropriate or escalating to the HR Manager

Timely and accurate responses to unemployment claims, US state agency inquiries, regulatory filings, and audits within required deadlines

Accurate and complete HR records and reporting, with 95% of standard employment verification letters issued within 1 business day and complex cases within 3 business days 5%

Support separation and offboarding activities as assigned

Supports day-to-day HR operations for US workforce by owning employee data transactions and ensuring accurate, timely updates in HR systems, working closely with payroll, talent acquisition, and employee relations

Drives operational efficiency by owning core HR processes and their documentation and continuously improving them to reduce errors,

rework, and turnaround time

Strengthens employee experience through responsive, well-coordinated support during onboarding, leaves of absence, and employee concerns

Protects the Institute by maintaining compliant records, confidentiality, and adherence to policy and applicable US employment requirements

Qualifications and Certifications • Bachelor's degree in human resources, Commerce, Arts or related field;

MBA in Human Resources preferred

Previous Work-Experience, including Leadership Experience

Minimum 6 years of HR experience in operations, administration, or shared services, with direct responsibility for supporting a U.S. workforce.

Technical / Domain Specific / Functional Experience and Knowledge

Hands-on experience with Workday (required)

• Experience managing US leave of absence cases (e.g., FMLA, state leave programs, disability leave) end to end, coordinating with the employee, manager, and leave administration company

• Experience responding to US state agency inquiries, unemployment claims, or audits (required)

• Strong understanding of employee lifecycle workflows, payroll inputs, and employee data processes

• Advanced proficiency in Microsoft Excel and Office Suite

• Experience with Jira or similar ticketing tools (preferred)

Industry Specific Experience and Knowledge

Understanding of US HR practices and employee expectations

Experience with a US- headquartered organization, GCC, nonprofit, or education/research institution is an added advantage

Critical Experiences

Proven experience supporting a US workforce from India, for example in a GCC or shared services setup

Demonstrated ability to handle employee concerns and grievances with discretion and sound judgment

Demonstrated track record of owning HR processes and documentation and delivering measurable improvements