Senior Human Resource Manager

Department: Human Resources
Designation: Senior Manager HR
Reporting To: Executive Director / Management
Location: Peoples University, Bhopal
Industry: Education / Healthcare / Hospital Administration

Job Summary

We are looking for an experienced and dynamic Senior Manager – HR to lead and manage end-to-end HR operations across the University, medical colleges, hospitals, and associated departments. The role will be responsible for strategic HR planning, talent acquisition, employee relations, performance management, payroll coordination, policy implementation, statutory compliance, and overall employee engagement.

The candidate should possess strong leadership, communication, problem-solving, and decision-making skills, with the ability to manage a large workforce and ensure smooth HR functioning across multiple units.

Key Responsibilities

1. HR Operations & Administration

• Manage day-to-day HR operations across all institutes, hospitals, and departments.
• Ensure proper maintenance of employee records, attendance, leave, joining, separation, and HR documentation.
• Develop and implement HR policies, procedures, and standard operating processes.
• Monitor HR MIS, daily status reports, and workforce-related reporting.
• Ensure effective utilization of HRIS, ERP, payroll, and attendance management systems.

2. Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment for doctors, faculty, senior management, administrative staff, and non-teaching personnel.
• Coordinate with HODs, Deans, Medical Superintendents, and department heads to identify manpower requirements.
• Develop recruitment plans, maintain talent pipelines, and ensure timely closure of vacancies.
• Monitor recruitment performance, joining ratios, and manpower budgets.

3. Employee Relations & Industrial Relations

• Handle employee grievances, disciplinary matters, and conflict resolution.
• Maintain effective employee relations across clinical, academic, administrative, and support teams.
• Manage disciplinary proceedings, show-cause notices, warning letters, and domestic enquiries in accordance with applicable policies.
• Coordinate with relevant stakeholders on workforce-related issues.

4. Performance Management & Employee Development

• Implement and monitor performance appraisal systems, including BSC/ACR and annual increment processes.
• Develop performance evaluation frameworks and support departmental heads in performance reviews.
• Identify training needs and coordinate employee development initiatives.
• Drive employee engagement, retention, and organizational development initiatives.

5. Payroll, Compensation & Benefits

• Oversee payroll coordination, attendance validation, leave records, and salary-related inputs.
• Develop and review salary structures and compensation bands for doctors, faculty, teaching, non-teaching, and administrative staff.
• Ensure timely resolution of payroll discrepancies and employee compensation queries.
• Coordinate with Finance and Accounts for payroll processing, statutory deductions, and final settlements.

6. Statutory Compliance & Policy Implementation

• Ensure compliance with applicable labour laws and employment regulations.
• Monitor statutory requirements relating to PF, ESI, gratuity, bonus, professional tax, and other applicable compliances.
• Ensure implementation of POSH policies, workplace conduct standards, and grievance redressal procedures.
• Coordinate statutory inspections, audits, and documentation requirements.

7. HR Budgeting & Manpower Management

• Prepare and monitor manpower budgets in coordination with management and Finance.
• Review sanctioned strength, actual headcount, vacancies, and workforce requirements.
• Identify opportunities to improve HR efficiency and optimize manpower costs.
• Prepare periodic HR dashboards and management reports.

8. Separation & Employee Lifecycle Management

• Oversee onboarding, induction, probation reviews, confirmation, transfers, promotions, and employee separations.
• Ensure proper handover/takeover, no-dues clearance, exit interviews, and full-and-final settlements.
• Monitor notice-period compliance and ensure timely completion of separation formalities.

9. Leadership & Stakeholder Coordination

• Lead, guide, and supervise the HR team across assigned units.
• Coordinate with the Vice Chancellor, Registrar, Deans, Directors, HODs, Medical Superintendents, and other management representatives.
• Establish clear accountability, service standards, and performance expectations within the HR team.
• Support management in strategic decisions relating to people management and organizational effectiveness.

Educational Qualifications

• MBA / PGDM in Human Resource Management or an equivalent qualification.
• Graduation in any discipline from a recognized university.

Experience

• Minimum 8–12 years of relevant HR experience, preferably in healthcare, hospitals, medical colleges, universities, or large multi-unit organizations.
• Prior experience in a managerial or leadership role handling end-to-end HR operations and large-scale manpower management.

Required Skills

• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Sound knowledge of HR operations, recruitment, employee relations, and statutory compliance.
• Experience in HRIS, ERP, payroll, attendance, and HR MIS systems.
• Strong analytical, reporting, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with senior management.
• High level of confidentiality, professionalism, and decision-making ability.

Key Performance Indicators (KPIs)

• Timely closure of approved vacancies.
• Accuracy and timeliness of payroll inputs and HR documentation.
• Statutory compliance and audit readiness.
• Employee retention and engagement.
• Timely completion of performance appraisals.
• Reduction in recruitment turnaround time and HR operational costs.
• Timely resolution of employee grievances.
• Effective implementation of HR policies and ERP/HRIS processes.