Senior HR Operations Specialist

Role & responsibilities

• Oversee the Talent Acquisition team, monitor recruitment activities and team performance, and ensure hiring requirements are met within defined timelines.
• Work closely with management and internal stakeholders through regular meetings, providing HR updates, addressing requirements, and presenting recommendations.
• Plan and execute L&D initiatives, including identifying training needs, coordinating training programs, tracking participation, gathering feedback, and measuring effectiveness.
• Work directly with employees and managers to identify skill gaps and development requirements and recommend suitable learning initiatives.
• Handle and support day-to-day HR Operations, including employee lifecycle processes, HR documentation, employee records, policies, and HR-related queries.
• Oversee and coordinate the HR teams activities, ensuring deliverables, timelines, and processes are effectively managed.
• Prepare and present HR reports, TA metrics, L&D updates, employee insights, and team performance reports to management.
• Identify gaps in existing HR processes and provide actionable recommendations to improve efficiency, employee experience, and HR effectiveness.
• Support performance management, employee engagement, grievance handling, and employee relations initiatives.
• Assist with payroll activities, including reviewing attendance, employee data, payroll inputs, and coordinating with relevant teams.
• Ensure effective coordination between TA, L&D, HR Operations, employees, managers, and management.
• Maintain high standards of communication, confidentiality, professionalism, and HR process compliance.

Preferred candidate profile

• Bachelors or Masters degree in Human Resources, Business Administration, or a related field.
• 3–5 years of relevant HR experience with exposure to Talent Acquisition, L&D, and HR Operations.
• Experience in managing or coordinating HR teams/functions.
• Excellent verbal and written communication skills with strong confidence in interacting with management, stakeholders, employees, and candidates.
• Hands-on experience in Learning & Development, training coordination, and employee development.
• Strong understanding of HR Operations and employee lifecycle processes.
• Strong analytical and problem-solving skills with the ability to identify gaps and provide practical recommendations.
• Strong stakeholder management, organizational, interpersonal, and leadership skills.
• Ability to manage multiple HR functions, prioritize effectively, and meet deadlines.
• Proficiency in MS Excel/Google Sheets and HRMS/HR tools.
• High level of ownership, professionalism, confidentiality, and attention to detail.