Senior HR Manager-Hospitality

Job Description Senior Manager – Human Resources (Hospitality)

CHAMUNDESHWARI BUILDTECH | GROUP HR

Designation: Senior Manager – Human Resources
Company: Chamundeshwari Buildtech
Group Entities: Eagleton The Golf Resort, Eagleton The Golf Burg Mysuru and SilverOak
Location: Bengaluru / Bidadi, Karnataka
Department: Human Resources
Reporting To: Group CHRO / Senior Management
Experience: 10–15 Years
Qualification: MBA / PGDM in Human Resources or equivalent

Job Summary

Chamundeshwari Buildtech is looking for an experienced and dynamic Senior Manager – Human Resources to lead and manage end-to-end HR functions across its three hospitality properties. The position will be responsible for developing and implementing group-wide HR strategies, ensuring operational HR excellence, strengthening employee engagement, managing talent acquisition, driving statutory compliance, and standardizing HR policies and processes across all three resorts.

The ideal candidate should have strong experience in the hospitality industry, preferably managing multiple hotels or resorts, with the ability to work closely with General Managers, HODs and senior leadership.

Key Responsibilities

1. Group HR Strategy & Leadership

• Lead and oversee HR operations across all three hospitality properties under Chamundeshwari Buildtech.
• Develop and implement group-wide HR policies, procedures, SOPs and organizational structures.
• Work closely with General Managers, HODs and senior management to align HR strategies with business objectives.
• Standardize HR practices, employee policies and operational processes across all properties.
• Conduct regular HR reviews and property visits to monitor HR effectiveness and operational requirements.
• Lead, guide and monitor the HR teams at individual resort locations.

2. Talent Acquisition & Manpower Planning

• Oversee end-to-end recruitment for all three resorts, covering operational, managerial and leadership positions.
• Develop annual manpower budgets and workforce planning in coordination with respective General Managers and HODs.
• Ensure timely closure of critical hospitality positions across Front Office, F&B, Culinary, Housekeeping, Engineering, Sales, Finance and Administration.
• Develop effective recruitment channels, employee referral programs and talent pipelines.
• Monitor recruitment performance, hiring turnaround time, offer acceptance and joining ratios.
• Drive campus recruitment, hospitality institute partnerships and management trainee programs.

3. HR Operations & Employee Lifecycle Management

• Supervise onboarding, induction, confirmation, transfers, promotions, disciplinary actions and exit formalities.
• Ensure accurate employee documentation, attendance, leave management and employee records.
• Implement and monitor HRIS and HR automation systems across all properties.
• Establish standard HR processes for employee lifecycle management.
• Monitor employee attendance, absenteeism, attrition and manpower productivity.

4. Employee Relations & Engagement

• Build a positive workplace culture across all three hospitality properties.
• Handle employee grievances, disciplinary matters, conflict resolution and employee relations.
• Develop employee engagement, recognition, welfare and retention initiatives.
• Monitor employee attrition and identify corrective measures to reduce operational turnover.
• Ensure effective communication between management and employees.
• Conduct employee satisfaction surveys and regular interaction sessions.

5. Performance Management & Learning Development

• Implement structured performance management systems, KPIs and appraisal processes.
• Coordinate annual performance reviews, probation assessments, promotions and increments.
• Identify training needs across departments and develop annual training calendars.
• Drive hospitality service excellence, grooming, leadership development and behavioural training.
• Develop succession planning and internal career progression initiatives.
• Monitor training effectiveness and employee development.

6. Statutory Compliance & Labour Law

• Ensure compliance with applicable central and Karnataka labour laws and statutory requirements.
• Oversee PF, ESI, gratuity, professional tax, bonus and other applicable statutory compliances.
• Ensure compliance with applicable Shops and Commercial Establishments requirements and other relevant employment regulations.
• Monitor contractor and outsourced manpower compliance, including wage records and statutory documentation.
• Coordinate statutory audits, inspections, labour department notices and compliance documentation.
• Ensure timely renewal and maintenance of applicable registrations, licences and statutory records.

7. Compensation, Payroll & Benefits

• Oversee payroll administration and monthly salary processing across all three properties.
• Review salary structures, compensation benchmarking, increments and employee benefits.
• Coordinate with Finance for payroll reconciliation, employee cost allocation and statutory deductions.
• Develop and monitor manpower budgets and employee-related expenditure.
• Ensure consistent compensation practices and benefits administration across group entities.

8. HR MIS & Management Reporting

• Prepare and present consolidated monthly HR reports to Group CHRO and senior management.
• Monitor and report:
  
• Budgeted vs. actual manpower strength.
• Department-wise vacancies and recruitment status.
• Monthly employee joinings and separations.
• Department-wise and property-wise attrition.
• Payroll and manpower costs.
• Employee absenteeism and overtime.
• Training hours and employee engagement.
• Statutory compliance status.
• Identify HR operational challenges and recommend corrective action plans.
• Drive data-based decision-making and continuous improvement across all properties.

Eligibility Criteria

• MBA / PGDM in Human Resources or equivalent qualification.
• 10–15 years of overall HR experience, preferably with 5+ years in a managerial or leadership role.
• Mandatory experience in the hospitality industry, preferably hotels, resorts or luxury hospitality establishments.
• Experience managing HR operations across multiple properties or locations.
• Strong understanding of hospitality manpower planning, recruitment, employee relations and HR operations.
• Excellent knowledge of Indian labour laws, statutory compliance, payroll and employee benefits.
• Experience implementing HRIS, ATS and performance management systems.
• Strong leadership, communication, analytical and stakeholder management skills.
• Proficiency in MS Excel, HR MIS and HR management systems.
• Willingness to travel regularly between the three properties.

Key Performance Indicators (KPIs)

Performance Area

Key Measurement

Recruitment

Vacancy closure within agreed timelines

Employee Retention

Reduction in operational attrition

Manpower Planning

Budgeted vs. actual manpower

HR Compliance

100% timely statutory compliance

Payroll

Accurate and timely salary processing

Employee Engagement

Improved employee satisfaction

Training

Completion of departmental training plans

HR Operations

Standardization across all three properties

HRIS

Effective system utilization and data accuracy

Preferred Candidate Profile

• Candidates currently working as HR Manager, Senior HR Manager, Corporate HR Manager or Group HR Manager in the hospitality industry.
• Experience handling multiple resorts, hotels or hospitality units.
• Strong exposure to operational HR, particularly Front Office, F&B, Culinary, Housekeeping and Engineering manpower.
• Ability to independently manage HR functions while coordinating with General Managers and senior leadership.
• Experience in implementing group-level HR policies, systems and processes.
• Strong business orientation with the ability to balance employee welfare, operational requirements and organizational objectives.

Important: This is a group-level HR leadership position, not an individual property HR Manager role. The candidate will be responsible for managing and standardizing HR functions across all three hospitality properties under Chamundeshwari Buildtech.