Senior HR Learning Representative

Job Summary

As a Senior HR Learning Representative, you will serve as a point-of-contact for Learning-related inquiries across multiple disciplines - via phone, chat, and Case Management. Your role will be focused on delivering a best-in-class employee experience while driving operational excellence, continuous improvement, and strategic service delivery.

Key Responsibilities

• Acts as primary point-of-contact for learning inquiries (via phone, chat, and Case Management), identifying and delivering solutions to employees and People Leaders.
• Delegates and escalates queries as appropriate but remains responsible through completion.
• Track and manage case progress, providing timely updates and ensuring closure within defined service levels.
• Oversees and contributes to the development and maintenance of Knowledge Base, Learning and Case Management content.
• Drives continuous improvement initiatives to reduce inquiry volume and enhance employee experience.
• Participates in projects, driving outcomes and communicating with clarity and influence.
• Performs Subject Matter Expert role for assigned discipline or region, providing expert guidance and support.
• Support daily service operations, adapting to fluctuations in inquiry volume and team capacity.
• Uses service delivery metrics to identify patterns, trends, and improvement opportunities; reports findings to leadership.
• Delivers training and onboarding for new team members on effective service delivery practices.

Qualifications

• Any bachelors degree
• 3-5 years of relevant HR experience in HR Operations / Learning / HR Shared Services / HR Service Delivery or a related HR function.
• Experience supporting global or regional HR service delivery environments will be a plus.
• Experience participating in process improvement and transformation initiatives will be added advantage.

Your Skills

• Critical Thinking
• Operational Excellence
• Employee Experience
• Clear Communication

Additional notes

• Relocation assistance is not available with this position.
• The ability to accommodate flexible schedule aligned with international time Zone is essential.

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