Senior Hotel Partner Solutions Specialist

Role Summary

An established team member with advance knowledge and experience that leads complex investigation and remediation for critical production service disruptions and/or service enhancements. Leads small, well defined technical projects focusing on cross functional collaboration. Acts as mentor for junior analysts. Identifies opportunities for process and continuous improvement.

Experience 2+ years for Bachelo-2 years for Masters

• Supports day to day operations in 24x7 production or equivalent environments.
• Provides technical assessments or feedback to team.
• Participates in cross functional projects or initiatives with demonstration of individual delivery.
• Leads investigations and remediations for high impacting service disruptions.

Bachelors degree, Masters degree or equivalent experience. Technical degree preferred. A+ Certification or equivalent CompTIA Net+ or equivalent AWS Associate

Functional/ Technical Skills

• Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.
• Researches precedents and known solutions for complex problems. Recommends solutions to prevent reoccurring problems.
• Implements solutions and ensures effective resolution using standard practices and previous experiences, escalating troubleshooting if needed.
• Broad knowledge of infrastructure services.
• Understands the concepts of managing infrastructure with code.
• Able to configure or operate cloud infrastructure through automation or code.
• Understands moderately complex systems.
• Has a deep understanding of observability and operational tools including interacting using Infrastructure as Code.
• Tests and monitors their own code.
• Has moderate strength in at least one language.
• Is familiar with simple API and data access patterns and integration.
• Understands software development theory and design.
• Proficient developing in continuous deployment and integration environments.
• Understands how team goals fit a business need.
• Investigates critical incidents and drafts concise, balanced, and evidence-based reports on findings.
• Leads improvements of chronic issues or product opportunities through data analysis by partnering with key stakeholders.
• Leads actions around improving customer and employee satisfaction, and supports the data collection and analysis process.
• Gathers pertinent information and provides guidance about a problem by analyzing data and patterns and identifying underlying issues.
• Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed.
• Collaborates and leads investigations with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.
• Participates in development of information technology and infrastructure projects.
• Develops/maintains support documentation for use by all levels of support personnel.
• Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues.
• Detects complex patterns (a figure, object, a word, or sound) that are hidden in other distracting material to understand opportunities for improving services and/or products.
• Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts.
• Uses technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.
• Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language.
• Reports clearly on current work status.
• Asks challenging questions when empowered to do so.
• Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues.
• Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes.
• Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made.
• Leverages an advanced knowledge of statistical concepts to identify data variances and offer solutions.
• Identifies areas where efficiency and process improvement are needed within their own work area.
• Develops the business functions, standards, and procedures.
• Able to articulate and present process improvement ideas to the wider business.
• Applies new ideas or approaches to own work to enhance outputs.
• Collaborates with team members to co-develop and solve problems.
• Proactively reaches out to meet peers across environment and collaborates to solve problems.

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