Senior Guest Relations Executive

Role & responsibilities :

The Guest Relations Executive will be responsible for managing customer interactions and ensuring a high level of satisfaction for all guests visiting the site. This role involves welcoming and assisting potential buyers, addressing their queries, and providing a seamless and pleasant experience.

Preferred candidate profile :

• Greet and welcome all visitors to the site, ensuring a positive first impression.

• Provide detailed information about the property, amenities, and surrounding area to potential buyers.

• Conduct site tours for visitors, highlighting key features and benefits of the property.

• Address and resolve any customer queries or concerns promptly and efficiently.

• Assist customers with necessary paperwork and ensure all documents are completed accurately.

• Assist in organizing and managing on-site events, open houses, and promotional activities.

• Gather and relay customer feedback to the relevant departments to improve service quality.

• Build and maintain positive relationships with potential and existing customers to encourage referrals and repeat business.

• Manage the front desk, maintain visitor logs, and ensure the reception area is neat and presentable.

• Work closely with the sales and marketing teams to support their initiatives and provide necessary information.

REPORTING TO: Site Head

LOCATION: Bandra