Senior Genesys Voice Network Engineer
Unisys · Bengaluru · onsite · Posted 42d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsible to develop, implement and troubleshoot call flows in Cloud Contact center environment
Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.
Provide support to IP phones, IP softphones, Video endpoints
Coordination/monitoring of vendor maintenance requests and activities.
Work with Telecom carriers and technicians to resolve carrier problems.
Provide support for the audio/Video conferencing
Ensure video conferencing endpoints are operational and up to date.
Provide Global Call Recording/Archive System.
Provide support for the CTI environment.
Provide support for the reporting environment.
Provide support for other telephony adjuncts and emerging technologies as they are implemented.
#LI-CM1
- 6+ Years of experience in Voice Cloud Contact Center Technologies Support.
- 4+ years of experience in Cloud Contact Center as a Service Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9.
- On Premise Cloud Contact Center Technologies Avaya, Cisco, Genesys
- SIP, VOIP, IP Telephony Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
- Basic understanding of Network Infrastructure Design and monitoring.
- Ability to work in a 24x7 Support environment.
Sourced from naukri
Skills
Unified CommunicationsVideo ConferencingAmazon connectGenesys CloudDisaster recoverySIPcloud contact centernetwork engineerIP TelephonyVOIPEmerging TechnologiescloudNetwork InfrastructuremaintenanceCiscoTelecom
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware