Senior Genesys Voice Network Engineer
Unisys · Bengaluru · onsite · Posted 56d ago
Not disclosed6–8 yrsfulltimeSourced from
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About this role
What Success Looks Like In This Role
Responsible to develop, implement and troubleshoot call flows in Cloud Contact center environment
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
Responsible to develop, implement and troubleshoot call flows in Cloud Contact center environment
- Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.
- Provide support to IP phones, IP softphones, Video endpoints
- Coordination/monitoring of vendor maintenance requests and activities.
- Work with Telecom carriers and technicians to resolve carrier problems.
- Provide support for the audio/Video conferencing
- Ensure video conferencing endpoints are operational and up to date.
- Provide Global Call Recording/Archive System.
- Provide support for the CTI environment.
- Provide support for the reporting environment.
- Provide support for other telephony adjuncts and emerging technologies as they are implemented.
- 6+ Years of experience in Voice & Cloud Contact Center Technologies Support.
- 4+ years of experience in Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9.
- On Premise Cloud Contact Center Technologies – Avaya, Cisco, Genesys
- SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
- Basic understanding of Network Infrastructure Design and monitoring.
- Ability to work in a 24x7 Support environment.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
Sourced from foundit
Skills
Cloud Contact Center as a ServiceOn Premise Cloud Contact Center TechnologiesUnified CommunicationsVoice Cloud Contact Center Technologies SupportAmazon connectWFMSIPIP TelephonyivrctiavayaVOIPRing CentralDialersGenesys Cloud CXfive98x8Nice InContactNetwork Infrastructure Designcall recordingCisco
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware