Senior Functional Analyst

Hi Everyone,

Hope youre doing well!

We have an urgent opening for a Sr. Functional Business Analyst of our esteemed clients.

• Experience Required: 6 – 10 Years
• Location: Remote
• Employment Type: Full-time
• Education: B.Tech / M.Tech / M.Sc / MCA

Position Overview

Job Descripition:

• 6+ years of Business Analysis experience
• Strong experience in U.S. Debt Settlement, Financial Services, FinTech, Lending, or Payments
• Expertise in BRD, FRD, User Stories, Use Cases, Process Flows, and UAT
• Hands-on experience with CRM & Customer Service Management
• Knowledge of Case Management, SLA, Escalation, Complaint Handling, and Customer 360
• Experience documenting API and System Integration requirements
• Strong understanding of Compliance, Audit, Data Privacy, and Regulatory Requirements
• Proficiency in Jira, Confluence, Visio/Lucidchart
• Experience working in Agile/Scrum environments
• Excellent stakeholder management and communication skills.

Preferred Keywords:

Business Analyst, Functional BA, Debt Settlement, Financial Services, FinTech, CRM, Customer Service, BRD, FRD, User Stories, UAT, Case Management, API Integration, Jira, Confluence, Agile, Scrum