Senior Fraud & Claims Operations Representative
Wells Fargo · Bengaluru · onsite · Posted 64d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Summary
About this role: Wells Fargo is seeking a Senior Fraud Claims Operations Representative
Responsibilities - Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
- Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
- Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
- Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
- Provide subject matter knowledge and interpretation of procedures to less experienced staff
- Interact with fraud and claims functional area on a wide range of information as well as with external customers
- 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer SupportFinancial CrimesRisk IdentificationOutboundSubject MatterRegulatory ComplianceResearchoperationscomplianceinboundCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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