Senior Filed Service/Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description The Senior Field Support Engineer serves as a main point of contact for Rockwell Automation’s customers and serves as company liaison with customers on administrative and technical matters for assigned projects. Regional travel is required, up to min. 50%. The preferred candidate will have Advanced Rockwell Automation Software experience. Rockwell’s Field Support Engineer’s are responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

Responsibilities Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses,

troubleshooting, service, and repair of Rockwell equipment and systems.

Program PLCs, HMIs and SCADA systems for new or modified equipment.

Maintain automation and equipment including working with low to medium voltage.

Troubleshoot problems, identify, and implement new or amended system functionality, identify operational

process gaps, and take corrective actions.

Recommend and initiate modifications or replacement of equipment, which fail to meet operating standards.

Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous

improvement opportunities.

Perform project management function for customer projects including needs identification, scheduling, tracking,

and reporting.

Develop and write documentation as required (validation project plans, standard operating procedures,

qualification summary reports, system audits, technical reports, traceability matrix, etc.).

Communicate with Rockwell Automation and customer management regarding project details.

Travel Requirements Travel will occur about 50% for this position and will regularly include day trips throughout the region/assigned

territory and will have occasional overnight stays 

Overtime, on-call and weekend support, as needed 

Company vehicle provided

Basic Qualifications Bachelor’s degree in engineering or technology field; in lieu of degree, will consider an Associates of Science

Degree in Engineering with 6+ years of directly related experience

Ability to travel throughout the region/assigned territory, with flexibility to work overtime, on-call and weekends as required

Preferred Qualifications Bachelor’s Degree, preferably in Manufacturing, Industrial Automation, Engineering, or Technology related field

8+ years of related experience, including Advanced Rockwell Automation Software

Experienced in PLC and HMI programming utilizing RSLogix 5, 500, 5000, RSView32 and/or FTView ME/SE,

Networking:  RIO, DH+, D-Net, C-Net and Ethernet Communication

Experience with PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software

Studio5000, ControlLogix, CompactLogix

PowerFlex products and applications

Ethernet/IP, Stratix Switches

Servo/Motion control

Low Voltage PowerFlex Drives knowledge

Medium Voltage Drives knowledge – Not necessary 

Experience with networks including EtherNet, ControlNet, and DeviceNet

Application/Project experience utilizing Rockwell’s Advance Software Packages such as Historian, AssetCentre,

VantagePoint, and Plant/Energy Matrix

Experience in Virtual Machine computing and Thin Client technology

What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm

Volunteer Paid Time off available after 6 months of employment for eligible employees

Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. 

Employee Assistance Program 

Personalized wellbeing programs through our OnTrack program 

On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Onsite, #LI-Hybrid