Senior Facility Executive

Role Summary:

Responsible for delivering a seamless workplace experience through effective management of front-of-house operations, employee services, hospitality, workplace amenities, and vendor coordination to enhance employee satisfaction and operational excellence.

Key Requirements

• 5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
• Strong customer service and stakeholder management skills.
• Experience managing reception, pantry, housekeeping and employee support services.
• Ability to coordinate multiple vendors and workplace initiatives.
• Strong communication, organizational and problem-solving skills.
• Proficiency in MS Office and workplace management tools.
  
  

Key Responsibilities

• Manage day-to-day workplace experience services and employee support activities.
• Oversee reception, pantry, housekeeping, visitor management and hospitality services.
• Coordinate employee engagement activities, town halls and leadership visits.
• Ensure office facilities and amenities are maintained to a high standard.
• Manage service requests and ensure timely resolution of workplace-related issues.
• Monitor vendor performance and adherence to SLAs.
• Gather employee feedback and drive continuous service improvements.
• Support workplace safety, compliance, and emergency preparedness initiatives.
  
  

Key Deliverables

• High employee and visitor satisfaction scores.
• Timely closure of workplace service requests within SLA.
• Consistent quality of hospitality and workplace services.
• Successful execution of employee engagement events and executive visits.
• Vendor SLA compliance and service quality targets achieved.
• Safe, clean and well-maintained office environment.
• Continuous improvement in workplace experience and operational efficiency.