Senior Facilitator

Designation: Sr. Facilitator

Location : Remote (Work from Home)

Shifts: US Shifts (6:30 PM - 3:30 AM)


WHAT YOU'LL DO:

• Facilitate training courses in both live and on-line environments
• Design and develop need-based L&D programs to support the business
• Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
• Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
• Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
• Manage and develop project plans and timelines
• Contribute to training process improvements and participate in other projects as needed
• Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
• Contributes to process improvements and innovation in the L&D function
• Attend any client mandated trainings
• Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
• Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
• Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
• Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
• Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
• Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenarios
  

YOUR SKILLS AND EXPERIENCE:

• Minimum 2+ years of strong knowledge in US Mortgage Origination Services
• Should be a Graduate in any discipline
• Should have sound understanding of MS Office
• Should have strong verbal and written communication skills.
• Should have good people management skills
• Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
• Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
• Should have the ability to work under stringent timelines and pressure
• Be a team player and act in accordance with the organizations code of conduct at all times