Senior Experience Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Experience Researcher based in Canada.

This role offers the opportunity to shape how products are understood, designed, and improved through deep customer insight and research-driven strategy. You will lead complex research initiatives that influence product direction, user experiences, and business outcomes. Working within a collaborative product environment, you will partner closely with design, engineering, product, and data teams. The position combines strategic thinking, hands-on research execution, and innovation through AI-enabled research practices. You will help uncover customer needs, build measurement frameworks, and translate insights into meaningful improvements. This is a high-impact opportunity for an experienced researcher who thrives in ambiguity and enjoys solving complex user problems. Your work will directly contribute to creating better digital experiences for millions of users.

Accountabilities:: As a Senior Experience Researcher, you will define research strategies, lead end-to-end studies, and provide actionable insights that guide product decisions. You will work across multiple product areas, helping teams understand customer behaviors, identify opportunities, and build experiences that create measurable impact.

Develop and execute mixed-method research strategies, including interviews, surveys, usability testing, concept testing, and quantitative analysis.

Define research agendas by identifying high-value questions, uncovering customer needs, and influencing product priorities.

Connect research initiatives to broader business objectives by identifying opportunities to improve customer engagement, growth, and retention.

Build research frameworks, measurement systems, and strategic models that support decision-making across product teams.

Quickly understand new products, markets, and user groups while transforming ambiguous challenges into structured research plans.

Leverage AI tools throughout the research lifecycle, including creating reusable workflows, automations, prototypes, and research solutions.

Evaluate AI-generated insights critically to ensure accuracy, reliability, and responsible application.

Partner with product managers, designers, engineers, and data teams to influence strategic decisions through customer insights.

Create compelling research narratives, presentations, and executive-level recommendations that drive alignment.

Contribute to the evolution of AI-enabled research practices and help teams adopt new methodologies.

Requirements:

The ideal candidate is an experienced researcher with strong strategic thinking, analytical capabilities, and the ability to influence cross-functional teams. You should have a proven track record of conducting impactful research, building scalable research programs, and translating complex findings into business and product outcomes.

8+ years of experience in applied user research, experience research, product research, or a related discipline.

Degree in behavioral or social sciences such as Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Sociology, Information Science, Economics, or equivalent practical experience.

Advanced degree preferred.

Strong expertise in qualitative and quantitative research methodologies across different product development stages.

Experience conducting interviews, surveys, usability studies, concept testing, and data-driven analysis.

Proficiency with research and analytics tools such as Qualtrics, dscout, R, SPSS, or Python; SQL experience is a plus.

Demonstrated ability to build research frameworks, measurement systems, segmentation models, or scalable research programs.

Strong AI fluency, including experience using AI tools for research workflows and developing AI-powered solutions or automations.

Ability to critically evaluate AI outputs and apply AI responsibly within research practices.

Experience influencing senior stakeholders and shaping product strategy through research insights.

Excellent communication, storytelling, presentation, and collaboration skills.

Ability to work independently in fast-changing environments and manage complex priorities.

Experience with AI-powered products, marketplaces, integrations, acquisitions, or rapidly evolving product areas is a plus.

Benefits:

Competitive salary range based on location, experience, skills, and qualifications:

$159,800 – $206,800 USD for candidates in most US locations.

$169,200 – $218,900 USD for candidates in select metropolitan areas.

$187,900 – $243,100 USD for candidates in major markets such as San Francisco Bay Area, San Jose, New York City, and Seattle.

Fully remote work environment with flexibility.

Opportunity to influence products used by millions of customers.

Collaborative culture focused on innovation, craftsmanship, and customer impact.

Opportunities to work with advanced AI-powered research tools and methodologies.

Inclusive workplace committed to diversity and equal opportunity.

Supportive environment with opportunities for professional growth and development.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1