Senior Executive

Location: Gurgaon, Haryana

Company: Luminous

Position Name: D2C Delivery Coordinator

Designation: Senior Executive

Role: Individual

Reporting To: SVP

Job Summary

We are looking for a proactive and customer-focused coordinator to manage and streamline the end-to-end customer fulfilment process. The role requires strong stakeholder management, problem-solving, and execution capabilities to ensure a seamless customer experience, operational excellence, and timely delivery of commitments.

Qualifications

• Graduate degree (BTech/ BE preferable)
• MBA/PGDM in Operations/Supply Chain is preferred

Experience

• 2-3 years of relevant experience in customer operations, order fulfilment, logistics coordination, project coordination, installation coordination, customer delivery or sales operations.

Skills

• Proficiency in CRM and Excel; understanding of logistics, documentation, vendor coordination and SLA management.
• Strong coordination, follow-through and problem-solving skills.
• Good communication and stakeholder management skills.

Key Responsibilities

• Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
• Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
• Track and coordinate subsidy and net-metering related processes and documentation.
• Coordinate order processing, billing, material readiness and last-mile delivery.
• Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling.
• Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status.
• Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays.
• Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution.
• Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey.
• Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution.
• Ensure accurate and timely updates in CRM and other operational trackers.
• Support resolution of customer escalations related to documentation, payments, delivery or installation coordination.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.