Senior Executive

About the Role:
We are looking for an experienced operations professional to drive global field engineering operations across semiconductor customer engagements. The role requires independent ownership of workforce deployment, resource planning, customer coordination, international mobility, and operational governance.

You will work closely with engineering teams, global customers, OEMs, HR, Finance, and other internal stakeholders to ensure engineers are deployment-ready, operational requirements are met, and customer commitments are delivered consistently.

The ideal candidate combines strong execution skills with strategic thinking, can manage complex international operations, and thrives in a fast-paced, customer-facing environment.

Key Responsibilities:

1. Global Workforce Planning & Deployment

a. Own end-to-end deployment planning for field engineers across international customer sites.

b. Manage resource allocation, scheduling, rotations, utilization, availability, and replacement planning.

c. Coordinate engineer readiness, travel arrangements, documentation, and site onboarding.

d. Anticipate deployment risks and implement mitigation plans to minimise delays and idle time.

2. International Mobility & Compliance

a. Coordinate visa applications, work permits, business travel documentation, and country-specific deployment requirements.

b. Liaise with internal entities, immigration partners, and relevant stakeholders to ensure compliance with local requirements.

c. Track document validity, travel timelines, and assignment requirements.

d. Maintain standardised mobility processes, checklists, and escalation mechanisms.

3. Customer & Stakeholder Management

a. Serve as a key operational contact for global customers and engineering stakeholders.

b. Manage deployment updates, operational escalations, service continuity, and issue resolution.

c. Communicate proactively with stakeholders across time zones and geographies.

d. Build strong working relationships with customers, OEMs, and internal business units.

4. Onboarding, Training & Deployment Readiness

a. Coordinate the complete engineer lifecycle from hiring handover and onboarding through training and site deployment.

b. Track training completion, technical readiness, documentation, and customer-specific requirements.

c. Partner with engineering and training teams to close readiness gaps before deployment.

d. Establish readiness checkpoints and improve deployment turnaround times.

5. Operational Governance & Reporting

a. Own operational dashboards and recurring reports covering workforce availability, utilisation, deployment status, idle time, and compliance.

b. Analyse operational trends, identify root causes, and recommend corrective actions.

c. Maintain accurate workforce records, deployment trackers, and management reporting.

d. Drive standardisation, process documentation, and continuous improvement initiatives.

6. Team Leadership & Process Improvement

a. Guide junior operations team members and ensure consistent execution across workflows.

b. Take ownership of complex cases and escalations with minimal supervision.

c. Develop SOPs, review mechanisms, and scalable processes to support a growing global workforce.

d. Identify opportunities for automation, predictive workforce planning, and improved operational efficiency.

Required Qualifications & Experience:

• Bachelors degree in Operations, Engineering, Supply Chain, or a related discipline, or a masters degree in business administration.
• 4-6 years of experience in global operations, workforce deployment, service delivery, project operations, or international resource management.
• Demonstrated experience managing multiple stakeholders, competing priorities, and time-sensitive operational deliverables.
• Strong written and verbal communication skills, including experience working with international stakeholders.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with dashboards and reporting tools is an advantage.
• Strong analytical, organisational, problem-solving, and decision-making skills.
• Ability to work independently, manage escalations, and drive outcomes without constant supervision.