Senior Executive
EXL Service · Gurugram · onsite · Posted 44d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities (Internal Candidate Version)
- Manage end‑to‑end domestic and international ticketing using GDS (Amadeus/Sabre/Galileo).
- Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy.
- Serve as the primary point of contact for vendor coordination—airlines, hotel partners, and travel suppliers.
- Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions.
- Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes.
- Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements.
- Maintain accurate records of transactions and vendor interactions for audit and reporting purposes.
- Identify workflow gaps and contribute to process improvements and service enhancements.
- Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling.
- Demonstrate service excellence, ownership, and proactive problem‑solving in all interactions.
Sourced from foundit
Skills
GDS Amadeus
About EXL Service
EXL Service
Analytics & KPO
39.1k+
employees
1999
27 years old
New York City,New York
US
₹11.1L PA avg
Avg at EXL Service
About
We make sense of data and drive your business forward
Industries
Analytics & KPO
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