Senior Executive

Role & responsibilities

• Receive and check claim documents for completeness and advice employees regarding pending documents, if any.

• Track and control documents to ensure TAT of claims/cards as per SLA.

• Feedback from Insurers and Corporates.
• Additional revenue opportunities from existing Corporates. Non voice coordinator
• Respond to queries from the employees of the corporate through e-mails.
• Maintain weekly reports on claims and queries and the TAT of the same
• Escalate issues as per the escalation matrix.
• To attend to any other assignments assigned to you from time to time. Voice coordinator
• Respond to queries from the employees of the corporate over Phone
• Maintain weekly reports on claims and queries and the TAT of the same
• Escalate issues as per the escalation matrix.
• To attend to any other assignments assigned to you from time to time.