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    Job · 10922492

    Startek logo

    Senior Executive - WFM

    Startek · Bengaluru · onsite · Posted 72d ago

    Undisclosed3–6 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    We are looking for a skilled Senior Executive - WFM to join our team. The ideal candidate will have a strong background in workforce management and excellent leadership skills.


    Roles and Responsibility



    • Manage and oversee the workforce management process to ensure optimal productivity and efficiency.

    • Develop and implement strategies to improve workforce planning, scheduling, and forecasting.

    • Collaborate with cross-functional teams to identify and mitigate potential risks and issues.

    • Analyze and report on key performance indicators (KPIs) to inform business decisions.

    • Lead and mentor a team of professionals in workforce management, providing guidance and support.

    • Identify opportunities for process improvements and implement changes to increase productivity.


    Job Requirements



    • Strong understanding of workforce management principles and practices.

    • Excellent analytical, problem-solving, and communication skills.

    • Ability to work in a fast-paced environment and adapt to changing priorities.

    • Strong leadership and team management skills.

    • Experience with workforce management tools and technologies.

    • Strong attention to detail and ability to meet deadlines.



    Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

    Sourced from naukri

    Skills

    Workforce Managementteam managementCommunication Skillsworkforce planningForecasting

    About Startek

    Startek logo

    Startek

    BPO

    19.8k+

    employees

    2017

    9 years old

    Mumbai, Maharashtra

    India

    About

    Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.

    Industries

    BPOBPO/KPOIT Services & Consulting

    Employee ratings

    9,497 reviews

    3.0/ 5

    Culture

    2.9

    Career growth

    2.5

    Work-life

    2.9

    Employees rate it well for

    Salary1428Senior Management1028Work Environment833Appraisal506Job Security461

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