Senior Executive - WFM
Startek · Bengaluru · onsite · Posted 72d ago
Undisclosed3–6 yrsfulltimeSourced from
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About this role
We are looking for a skilled Senior Executive - WFM to join our team. The ideal candidate will have a strong background in workforce management and excellent leadership skills.
Roles and Responsibility
- Manage and oversee the workforce management process to ensure optimal productivity and efficiency.
- Develop and implement strategies to improve workforce planning, scheduling, and forecasting.
- Collaborate with cross-functional teams to identify and mitigate potential risks and issues.
- Analyze and report on key performance indicators (KPIs) to inform business decisions.
- Lead and mentor a team of professionals in workforce management, providing guidance and support.
- Identify opportunities for process improvements and implement changes to increase productivity.
Job Requirements
- Strong understanding of workforce management principles and practices.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong leadership and team management skills.
- Experience with workforce management tools and technologies.
- Strong attention to detail and ability to meet deadlines.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Workforce Managementteam managementCommunication Skillsworkforce planningForecasting
About Startek

Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
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