Senior Executive - Technical Training

• Work Model: Mandatory Work from Office.
• Candidate Expectations.
• Total Experience and Relevant Experience: 3 to 6 years.
• Candidate Location Chennai or Bangalore.
• Skills Mandatory.
• Experience in programme coordination, training and exercise support, business resilience, crisis management, or a closely related discipline.
• A confident communicator and presenter, comfortable engaging and presenting to senior stakeholders.
• Strong organisational skills with meticulous attention to detail and a commitment to data integrity.
• Proficiency with ServiceNow, Microsoft Excel, Microsoft 365 / Teams, intranet / web content, and PowerPoint.
• Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services).
• Diversity No Education and Certification.
• Qualification: A bachelor s degree Specific Remarks: NA.
• Certification: NA.

Detailed Job Description.

• Role overviewAs an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering and scaling the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM).
• Play a key member role of the ICM team within Global Business Resilience (GBR), Corporate Security, collaborating closely with the Global Training & Awareness Lead, ICM leads, and senior stakeholders across the function.
• Support to increase the frequency, diversity, and quality of crisis exercises with particular emphasis on AI-specific scenarios that prepare leadership for an increasingly AI-driven threat environment.
• Responsibilities.
• Support the design and build of crisis exercise scenarios under the direction of the Programme Lead, across emerging risk areas including cyber, geopolitical, and operational threats.
• Support the development of AI-specific crisis scenarios such as model misuse, AI-enabled cyberattacks, and AI system failures helping equip leadership to anticipate and respond to the risks of an increasingly AI-driven threat environment.
• Support the preparation and delivery of executive tabletop exercises and briefings, including presenting content and capturing outcomes and actions.
• Design clear, professional presentation material and engage confidently with senior stakeholders across GBR and Corporate Security.
• Produce exercise materials scenario narratives, injects, facilitation guides, pre-reads, and polling content to a consistent, high-quality standard.
• Maintain exercise trackers, evidence folders, and artefacts to agreed standards, and support programme tracking, governance, delivery-readiness checks, and validation of IRT orientation data.
• Maintain programme content and platforms including web and intranet pages and administer ServiceNow records and attachments, maintaining data integrity across systems.
• Embrace our vibrant culture by striving for excellence, focusing on meaningful outcomes, and collaborating effectively.
• Take ownership, build relationships, and focus on personal growth to drive business strategy and foster an inclusive culture, creating unmatched career opportunities and impactful work.

Core Competencies.

• Minimum of 3 to 6 years of experience in Global Training & Awareness Lead in delivering and scaling the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM).
• KEY SKILLS: Familiarity with, or strong interest in, the AI risk landscape including model misuse, AI-enabled attacks, and AI system failures.
• Experience supporting scenario or content design for training and exercises.
• A background or interest in security, risk, business resilience, or crisis management.
• Confidence supporting or facilitating workshops and tabletop exercises.
• Other Specific Remarks Additional Requirements: Proven track record in Technical training for Crisis Management (ICM).