Senior Executive - Talent Excellence
TP · Not specified · onsite · Posted 57d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
We are looking for a highly skilled and experienced professional to join our team as a Sr. Executive TE in the International division of Teleperformance, located at 28122025. The ideal candidate will have a strong background in customer experience management and excellent communication skills.
Roles and Responsibility - Manage and resolve complex customer complaints professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and implement process improvements to increase efficiency.
- Analyze customer feedback to identify areas for improvement.
- Build strong relationships with customers to ensure long-term loyalty.
- Minimum 2 years of experience in customer experience management or related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and critical thinking skills.
- Experience with international clients is an added advantage.
- Any graduate degree from a recognized university.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecustomer satisfactionemployee satisfactionOmni Channelcustomer feedbackCustomer ComplaintsCommunication Skills