Senior Executive - Talent Excellence
TP · Not specified · onsite · Posted 57d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Senior Executive to join our team in the international sector. The ideal candidate will have a strong background in customer experience management and excellent communication skills.
Roles and Responsibility - Manage and resolve complex customer complaints professionally.
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and suggest changes to enhance the customer experience.
- Maintain accurate records of customer interactions and transactions.
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong analytical and critical thinking skills.
- Experience with customer relationship management software and other relevant tools.
- Ability to adapt to changing situations and priorities.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecustomer satisfactioncrmcustomer feedbackCustomer ComplaintsCustomer RelationshipCommunication SkillsRelationship Management