Senior Executive - Sustenance Sales

Job Summary

Basic Purpose of the Position. The candidate is responsible for achieving targeted sales closures at site and generating customer walk-ins from the qualified leads assigned. The candidate is also involved in analysing competitors' activities and devising strategies to counter them. Key result areas are conversion of assigned leads to customer visits and conversion of visits to closures.

Responsibilities

• Lead Generation & Servicing: Generates new leads through direct channels: loyalty, referral, and corporate sales. Ensures timely lead servicing of all leads assigned on Salesforce; prioritises based on readiness and conversion potential. Ensures assigned leads are converted into quality customer visits at site through structured follow-up. Analyses competitor activities and devises strategies to counter them.
• Customer Centricity: Responds to customer queries received via email or phone within agreed timelines. Handles complex and difficult customer queries with empathy and accuracy. Ensures all documents related to every customer are properly maintained. Guides customers through the site visit experience matching units to their needs, handling objections, and proposing concrete next steps.
• Process Adherence: Complies with company-defined guidelines and processes. Adheres to project timelines. Maintains accurate and up-to-date records in Salesforce at every stage of the lead and booking lifecycle.
• Process Improvement: Identifies processes and procedures in own work area that need improvement. Recommends process improvement ideas to streamline efficiency, costs, and productivity. Undertakes process improvement activities in own work area.
• Learning & Development: Identifies self-development needs. Takes concrete steps to pursue self-development through training, education, and projects.

Experience

• 2-4 years.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.