Senior Executive - Student Support

We are looking for a detail-oriented and student-focused Student Operations Executive to support the smooth execution of the student lifecycle, from post-admission onboarding through to final examinations. The role will work closely with the Project Manager and internal stakeholders to ensure seamless student operations, timely resolution

of queries, and effective execution of academic processes.

Key Responsibilities

• Work closely with the Project Manager to manage and execute the student lifecycle, from post-admission onboarding through to final examinations.
• Execute and coordinate the digital onboarding process for new student cohorts, ensuring timely completion of all onboarding activities.
• Provide day-to-day administrative and operational support on the Learning Management System (LMS).
• Monitor student activities on the LMS and coordinate with relevant teams to resolve access or technical issues.
• Act as a key point of contact for student queries related to academics, onboarding, LMS, fees, schedules, and other operational matters.
• Manage and resolve student concerns received through calls, emails, tickets, and other support channels.
• Act as the primary escalation point for the student helpdesk, ensuring queries are tracked and resolved within defined timelines.
• Support the operational execution of the academic calendar, including coordination of classes, assessments, examinations, and other academic activities.
• Coordinate with students, faculty, academic teams, and internal stakeholders to ensure smooth execution of academic activities.
• Support fee collection and follow-up activities, including communicating with students regarding pending payments and coordinating with the relevant teams.
• Maintain accurate records of student interactions, queries, tickets, and operational activities.
• Prepare and maintain MIS reports and operational trackers using MS Excel.
• Prepare presentations and reports using MS PowerPoint as required.
• Identify recurring student issues and escalate them to the Project Manager with relevant details and recommendations.
• Ensure a positive student experience through timely communication, effective query resolution, and proactive support.

Required Skills & Competencies

• Good working knowledge of MS Excel and MS PowerPoint.
• Strong verbal and written communication skills.
• Good call handling and student interaction skills.
• Experience in ticketing and email-based support.
• Ability to handle multiple student queries and prioritize tasks effectively.
• Good organizational and follow-up skills.
• Strong attention to detail and problem-solving ability.
• Ability to coordinate effectively with students, faculty, and internal teams.
• Willingness to work in a fast-paced, student-centric environment.
• Prior experience with LMS, student support, education operations, or academic administration will be an added advantage.

Key Skills

Student Operations | Student Support | LMS | Academic Operations | Helpdesk | Call Support | Ticket Management | Email Support | Fee Collection | MS Excel | MS PowerPoint | Query Resolution | MIS Reporting