Senior Executive - Student Support

About the Role

We are looking for a Senior Executive Student Support to manage and execute key activities across the student lifecycle. The role will work closely with the Project Manager to ensure smooth student onboarding, academic operations, LMS administration, and timely resolution of student queries and escalations.

The ideal candidate should have strong communication, coordination, and administrative skills, along with the ability to manage multiple student-related activities in a structured and timely manner.

Key Responsibilities

• Work closely with the Project Manager in executing the complete student lifecycle, from post-admission onboarding through final examinations.
• Execute the digital onboarding process for new student cohorts, ensuring timely completion of all onboarding activities.
• Provide day-to-day administrative and operational support on the Learning Management System (LMS).
• Monitor and address student queries, requests, and concerns, ensuring timely and accurate resolution.
• Coordinate with relevant internal teams to resolve student issues and ensure a seamless student experience.
• Support the operational execution of the academic calendar, including coordination of scheduled academic activities, assessments, examinations, and other student-related activities.
• Act as the primary escalation point for the student helpdesk, ensuring critical or unresolved issues are appropriately tracked and closed.
• Maintain accurate records of student interactions, issues, resolutions, and operational activities.
• Regularly coordinate with the Project Manager and other stakeholders to provide updates on student operations and pending concerns.
• Identify recurring student issues and support the team in implementing solutions to improve the overall student experience.
• Ensure adherence to defined processes, SLAs, and operational guidelines.

Key Skills & Competencies

• Strong verbal and written communication skills.
• Good student/stakeholder management and coordination skills.
• Strong problem-solving and escalation-handling abilities.
• Good administrative and organizational skills with attention to detail.
• Ability to manage multiple activities and deadlines simultaneously.
• Comfortable working with LMS platforms and digital tools.
• Proficiency in MS Excel, Google Sheets, MS Word, and PowerPoint.
• Ability to work collaboratively with Project Managers, academic teams, students, and other internal stakeholders.
• Strong ownership and a student-first approach.