Senior Executive | Statement, QC, MIS, Data Validation - Gurgaon

Only Female Required

Role: Senior Executive Statement QC / MIS / Operations

Location: Gurgaon DLF Cyber City

We are looking for a professional with experience in BFSI/Credit Card Operations, Quality Control, MIS Reporting, Advanced Excel, Data Validation and Complaint Management.

Key Responsibilities:

• Manage Statement Quality Control across various product cycles.
• Support Statementing, PIN generation, Green PIN and Physical PIN processes.
• Handle Email Validation and ensure process accuracy.
• Prepare daily QC checklists, MIS reports and business dashboards.
• Perform data validation, reconciliation and exception checks.
• Monitor Statement/PIN bounce cases and coordinate for resolution.
• Monitor customer complaints, conduct RCA and ensure closure within TAT.
• Coordinate with printer, courier agencies, vendors and internal stakeholders.
• Ensure adherence to SOP, BCP, SLA and audit requirements.
• Support new product/process setup, testing and implementation.
• Analyze operational data and identify process improvement opportunities.
• Maintain process documentation and ensure compliance.
• Track operational metrics such as Email Validation, Digital Statement, Green PIN penetration and dispatch TAT.

Required Skills:

Advanced Excel, MIS Reporting, Dashboard Preparation, Data Validation, Quality Control, Complaint Management, RCA, Reconciliation, Process Improvement, Stakeholder Management.

Qualification:

Graduate / Postgraduate