Senior Executive - Sales Support

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Description

Job Title: Senior Executive – Sales Support

Location: Udaipur

Experience : 6-7 years

Industry: Industrial equipment manufacture, Sales support profile

Objective of the Role

The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales support activities.

Job Responsibility

• Sales Coordination & Order Management
• Prepare and process quotations, price offers, and sales-related documentation.
• Coordinate order booking, order execution, and delivery follow-up.
• Track order status and ensure timely communication with customers and the sales team.
• Support achievement of sales targets through effective backend coordination.
• Customer Support & Relationship Management
• Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
• Coordinate with internal stakeholders to resolve customer issues promptly.
• Ensure high levels of customer satisfaction through timely response and follow-up.
• Tendering & Commercial Documentation
• Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
• Maintain and update customer records, contracts, and sales documentation.
• Ensure compliance with customer requirements and company policies.
• Sales MIS & Reporting
• Prepare daily, weekly, and monthly reports and dashboards.
• Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
• Support management reviews through accurate data analysis and reporting.
• Cross-functional Coordination
• Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
• Support contract manager for payment follow-up with customer.
  
  

Skills

Competencies (which are required for performing the above tasks)

• Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards).
• PowerPoint and presentation preparation.
• MIS reporting and data analysis.
• Commercial documentation and quotation preparation.
• ERP/CRM operation and report generation.
• Sales support and order management processes.
• Industrial equipment/products and customer support practices.
• Basic understanding of supply chain and logistics processes
  
  

Abilities

• Strong communication and interpersonal skills.
• Customer-centric approach.
• Analytical and problem-solving capabilities.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Effective stakeholder coordination and teamwork.
  
  

Relevant Work Experience

• 6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination.
• Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.
  
  

Special Working Conditions

• Occasional travel for customer meetings, sales reviews, and plant visits.
• Ability to handle multiple customer requirements in a fast-paced business environment.
• Close coordination with cross-functional teams across different locations.
  
  

Education Qualification: Bachelor's Degree in Engineering Mechanical/Electrical/Industrial)

Reporting Manager: Rajesh Agrawal – Business Head – EQ & Services, Key accounts

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