Senior Executive - Sales Support JOG

Job Summary

Job Title: Senior Executive - Sales Support - Branch. Function: Sales. Reports To: Branch Head. Location: Branch / Regional Locations.

Responsibilities

• Billing Invoicing Management: Coordinate with Branch Finance Accounts teams for timely bill generation.
• Billing Invoicing Management: Validate accuracy of invoices as per contractual terms and company norms.
• Billing Invoicing Management: Ensure customization of invoices as per customer agreements.
• Billing Invoicing Management: Ensure timely dispatch of invoices to customers.
• Collections Receivables Management: Work closely with Sales teams to ensure timely collections.
• Collections Receivables Management: Follow up on pending, short, or delayed payments.
• Collections Receivables Management: Track receivables ageing and escalate as per timelines.
• Collections Receivables Management: Support improvement of DSO at branch level.
• Customer Query Dispute Resolution: Coordinate with Finance and Sales teams to resolve billing disputes.
• Customer Query Dispute Resolution: Ensure closure of disputes before payment due dates.
• Customer Query Dispute Resolution: Maintain proactive customer communication.
• Reporting Governance: Maintain billing, dispatch, and collection MIS.
• Reporting Governance: Share reports with Branch Finance and Sales leadership.
• Reporting Governance: Ensure adherence to SOPs, audit, and documentation standards.
• Sales Branch Coordination: Align billing cycles with contractual agreements.
• Sales Branch Coordination: Support onboarding of customers from billing readiness perspective.
• Sales Branch Coordination: Ensure coordination across Sales, Operations, and Finance.
• Process Discipline Continuous Improvement: Adhere to defined SOPs and processes.
• Process Discipline Continuous Improvement: Identify recurring issues and highlight to supervisor.
• Process Discipline Continuous Improvement: Suggest improvements to enhance accuracy and turnaround time.
• Process Discipline Continuous Improvement: Support automation and process improvement initiatives.
• Process Discipline Continuous Improvement: Apply learnings from errors and audit observations.
• People Team Support: Provide operational guidance to branch sales teams.
• People Team Support: Ensure process adherence and performance discipline.
• People Team Support: Support manpower planning inputs where required.

Qualifications

• Education: Graduate in Commerce / Business Administration. MBA preferred.
• Experience: 2 - 4 years. Experience in billing, invoicing, collections, or sales support roles. Exposure to logistics / courier / B2B services preferred.

Skills

• Technical Skills: Understanding of billing and invoicing processes.
• Technical Skills: Knowledge of receivables and collections management.
• Technical Skills: Proficiency in MS Excel and reporting tools.
• Technical Skills: Familiarity with ERP / billing systems.

Competencies

• Attention to detail.
• Strong coordination and stakeholder management.
• Customer orientation.
• Problem-solving approach.
• Ability to work under timelines.

Performance Metrics

• Billing Timeliness - % invoices generated and dispatched within timelines.
• Billing Accuracy - Number of billing errors / rework cases.
• Collections Efficiency - % collections achieved within due dates.
• Receivables Control - Reduction in overdue receivables / ageing.
• Dispute Resolution - Turnaround time for closure of billing issues.
• Reporting Compliance - Accuracy and timeliness of MIS.
• Stakeholder Coordination - Feedback from Sales / Finance teams.
• Process Improvement Discipline - Reduction in recurring errors; adherence to SOPs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.